Job Description

Icertis DeveloperAt Cognizant, our global community sets us apart\xe2\x80\x94an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.Role OverviewPrimary role is to ensure that Icertis CLMS (Contract Life Cycle Management System) and business processes supporting Icertis are functioning in accordance to Client Corporate CLMS policies.What you will do

• Work with other business units \xe2\x80\x93 including Integrations, Operations, and Customer Success/Care Teams (as required) to ensure strong customer satisfaction.
• Providing Level 2 and Level 3 support and managing critical issues as appropriate.
• Coordinate with Icertis in case any issues/ Debugging needs to coordinate with L3.
• Managing the transactional activities and monitoring the changes and identify the issue before others.
• Coordinate with Icertis Product team for resolution of any code related issues.

What you bring to the role

• Project Management Knowledge/background in software industry products/services/applications with in depth knowledge of SCM and specifically in CLM applications.
• Experience working with external vendors, solid project management skills, and demonstrated success in Managing the clients and controlling the deliverables in an implementation and support setting.
• Superb communication & presentation skills.
• Prior experience in End to End Management through coordination with various technical teams.

Certifications

• iCertis Certified Professional

Working ArrangementsWe strive to provide flexibility wherever possible. Based on this role\xe2\x80\x99s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.The working arrangements for this role are accurate as of the date of posting. This may change based on the project you\xe2\x80\x99re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant