Job Description

IBX Customer Operations Technician IV

Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Responsibilities:

Installation, termination, testing and labeling of all cross connects (cat5, coax, fiber) in the IBX.

Moving and installation of cabinets and relay racks.

Troubleshooting circuits with use of BERT equipment.

Perform remote hand services for customers.

Hardware installation including: shelves, power strips, rails, cable management, and customer equipment.

Report current status via the ticketing system, shift reports, and email.

Work in a 24X7 rotating shift environment which includes Night Shifts.

Manage multiple concurrent interdisciplinary projects and ability to work in a team.

Provide training for in-house technical staff and develop standard operating procedures for network operation.

Maintain accurate records and document all problems.

Exhibit quality workmanship on all work and maintain collocation space cleanliness.

Learn, understand and follow Equinix Standard Operating Procedures.

May perform other duties as assigned.

Qualifications

1+ years' experience.

High School Diploma.

BERT and SONET test equipment.

You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.

You can lift heavy equipment/items up to 50 pounds.

You are available to work days/nights/weekends/holidays, if needed and/or required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to . Please provide your contact information and let us know how we can assist you.

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Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.