Job Description

Data Center Customer Operations III

Equinix is the world\xe2\x80\x99s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Senior Data Center Technician IV troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities

You are responsible for racking and stacking, and powering up customer equipment

You have the ability to read installation plans (Visio Drawings / Spreadsheets) and implement installation accordingly

You will install circuit requiring advanced fiber terminations

You will maintain queue management

Determines work priorities from the Oracle queue and ensures alignment to all commit times

In this role you will troubleshoot switched/multiplexed/media converted circuits; raises to, and work with networking group, as needed

You will work with customers to solve issues

Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Maintains detailed written records of all your work activity

Designs and leads cage/infrastructure modification projects

Finishes the assigned training in a timely manner

You are passionate about customer happiness through timely and precise order execution

Qualifications

1+ years experience

You have your High School Diploma

BERT and SONET test equipment

You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

You can lift heavy equipment/items up to 50 pounds

You are available to work days/nights/weekends/holidays, if needed and/or required

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix