Job Description

Job description and requirements

About this opportunity

Your main mandate will be to set up user accounts, respond to support requests by phone, by incident or request with excellent customer service for all systems and equipment in the IT service desk environment, in accordance with SOPs and /or current or revised help desk service level agreements.

Your daily routine will look like this - this position can be performed remotely (hybrid mode):

Incident handling

• Install, repair and support computer systems, smart devices and peripherals for the entire company.
• Diagnose technical problems by promoting first contact resolution and manage the life cycle of incidents.
• Document all technical interventions.
• Document and keep client procedures and environments up to date.
• Ensure compliance with application standards and the evolution of universal images on workstations.
• Advise users in requests for new needs.
• Ensure compliance with policies and standards for all company users.
• Administrate Active Directory in connection with User Applications (account management, machinery and group).
• Deploy / Install softwares.
• Ensure the evolution of our ways of doing things by advocating the automation of our processes / interventions.
• Ensure the complete satisfaction of our users.

Request processing

• Create and terminate users.
• Manage ERP access on multiple platforms.
• Manage requests related to O365 products.

Why join the team

• You will integrate a global organization, in strong growth and in full transformation.
• You will work with an IT team of more than 100 passionate experts, who help each other and collaborate actively.
• You will work daily in collaboration with sales professionals located all around the world.
• You will have all the coaching and training tools to ensure your success and your career development.

Who we are looking for

• DEC or DEP in computer science, combined with 2 years of experience in computer science
• Experience in an environment of more than 1000 positions, an asset
• Knowledge of the SCCM product
• Networking knowledge of LAN / WAN and telephony (DNS, DHCP, GPO)
• Knowledge of MAC environment, an asset
• O365 knowledge (Outlook, Teams, OneDrive, Office)
• Knowledge of the principles of imaging and software deployment
• Perfectly bilingual (French & English)

What we have to offer

• Dynamic and highly motivating work environment where you can make your mark, benefit from multiple development opportunities, and have an impressive career.
• Pension and flexible benefits that are customizable to you and your family needs (expense account for care related to well-being, access to free virtual health care services - telemedicine).
• Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more.

About Us

Global organization with its decision-making center in Montreal, TC Transcontinental, actively growing, is a leader in flexible packaging in North America and the largest printer in Canada. We are also the largest Canadian French-language educational publishing group. Our team has 8,000 employees worldwide, in 41 production facilities, with revenues of more than C$2.6 billion for fiscal year ended October 31, 2021.

Respect, teamwork, performance, and innovation are at the heart of our company, and we want to share these values with you. Join our family!

Learn more about us

Job Function

Information Technology

Full/Part-Time

Full-time

Job status

Regular

Sector

Head Office - Transaction Center