Job Description

Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard \xe2\x80\x93 your next great opportunity is just a few clicks away!What we offerCompetitive salaryPaid vacation/holidays/sicktime- 15 days of vacation first yearComprehensive benefits package including, medical, dental, and vision care - Available day oneEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCheck us out!:What you will do:Under general direction of the COSC Manager, manages the Schedule & Dispatch process for assigned markets. Through direct supervision of Customer Resource Coordinators, ensures customer requests for service are received and scheduled timely, and that schedules allow for timely completion of preventative maintenance and adherence to standard processes and local forecasts. Oversees performance of billing, scheduling, PSA renewals/management for assigned markets. Owns relationship between centralized support teams and managers in the field (TBSM, BSM, etc.), acting as an issue point for centralized operations, and is accountable for achieving monthly secured and performed revenue forecasts.How you will do it:Manages customer operation related activities, ensuring accurate, prompt, and efficient order management processes throughout the order life cycle. Leading the team to review sales contract, assess vendor, manage logistics and inventory, assist in determining special price concessions. Provides sales analysis and report to management.What we look for:RequiredTechnical school training or equivalent experience in the HVAC or building controls industry.Three or more years of management experience in a similar service deliverable environment.Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.Strong interpersonal, customer service, negotiating skills.Demonstrated competence in writing and verbal communication skills.Basic financial accounting experience.Demonstrated proficiency in MS office products and basic Windows environment.PreferredDiploma in Electronic or Mechanical Systems.Two years prior experience in the HVAC or building controls industry.Change management experienceFive plus years in a service management role directing a similar service deliverable team.We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.#L1-GP1Johnson Controls\xe2\x80\x99 Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (\xe2\x80\x9cAODA\xe2\x80\x9d). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls\xe2\x80\x99 applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls