Job Description

Madrid Office

G&A - 14023 - HR Ops /

Internship /

On-Site

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall:

At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in###

Who You Are:

+ Fluent in both English and Spanish.
+ Currently pursuing a degree in Human Resources, Business Administration, or a related field.
+ Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
+ Strong attention to detail and a high degree of accuracy, particularly with documentation.
+ Excellent communication and interpersonal skills, with the ability to interact professionally with employees at all levels and with local vendors.
+ Proactive and resourceful with a willingness to take initiative in a new cultural environment.
+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
+ Ability to handle confidential information with discretion and professionalism, adhering to local data protection laws.
+ A positive attitude and a strong work ethic, with an understanding of cultural sensitivity.
+ Must be eligible to work in Spain.
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What You'll Do:

+ Support the onboarding process for new hires in Madrid, including preparing welcome packs and assisting with inductions, ensuring compliance with local regulations.
+ Help maintain and update employee records and HR systems, adhering to Spanish data protection laws.
+ Assist with HR-related administrative tasks, such as preparing letters, contracts (in Spanish where required), and other documentation specific to Spanish employment law.
+ Support the coordination of training and development initiatives for the Madrid team.
+ Assist with employee engagement activities and events, taking into account local cultural nuances.
+ Provide support in answering employee queries related to HR policies and procedures in Spain.
+ Gain exposure to performance management processes and documentation, understanding local legal requirements.
+ Assist with ad-hoc HR projects and Spanish employment context.
+ Assist with the day-to-day operations of the Madrid office, ensuring a smooth and efficient working environment that aligns with local practices.