Job Description

School District 22 is hiring for a Human Resources Dispatcher. You must be a self-starter and have the ability to multi-task in a fast paced environment. This is a 10 month position, working 35 hours per week.

POSITION SUMMARY:

Under the supervision of the director of human resources the incumbent dispatches teachers teaching on call and maintains associated records.

POSITION DUTIES AND RESPONSIBILITIES:

Ensure accuracy of staffing lists within the HR systems. Verify that staff profiles, including preferences and school assignments, are accurately selected and approved for appropriate assignment during the call out process. Monitor and document staff absences, coordinate that qualified replacement staff are assigned, and communicate absence and replacement information to schools/departments. Ensure replacement assignments are administered in accordance with collective agreements and established Human Resources procedures, reassigning replacements as needed based on established processes. Monitor upcoming absences to identify periods with high absence volumes and plan staffing accordingly. Maintain replacement staff data and assignment priorities using the automated dispatch system and relevant spreadsheets. Generate and review routine dispatch reports including daily, monthly, and annual summaries of absences and replacements. Assist in establishing, maintaining, and troubleshooting the dispatch system. Train staff in the technical use of the automated dispatch system and serve as a liaison with software providers and users at various levels. Assist with daily system monitoring, updates, backups and generate analytical reports. Provide accurate replacement assignment data to payroll, perform payroll reconciliation, and verify account coding. Establish approval workflows and assign GL numbers for billing and financial tracking. Edit or cancel dispatch entries or timesheet approvals as needed at the request of administration or authorized staff. Monitor and regulate user access to the dispatch system. Manage the system's direction of staff to appropriate placements.

Required Education and Experience:

Grade 12 plus six (6) months of a post-secondary office of business administration certificate. BAC11 and BAC12 certificate equivalent to Okanagan College. Six months of recent successful experience in the secretarial field. Keyboarding 40 wpm.

Required Knowledge, Abilities and Skills:

Proven ability to follow established procedures and policies, including TTOC dispatch manual and collective agreements, with moderate judgement required.

Proven ability to communicate effectively, both orally and in writing, with staff and the public using tact and discretion to clarify and exchange information of a detailed or specialized nature.
Proven organizational skills. Proven ability to work independently and handle inquiries with minimal direction. Physical capability to perform the job duties in a standard office environment. Maintains the confidentiality of sensitive information seen or heard. Proven skills managing computer-based information systems (data input, file maintenance, data retrieval) including intermediate to advanced computer skills to accurately and efficiently utilize word processing, spreadsheet, database and communications software. Willingness to obtain ongoing learning of the automated dispatch system. Ability to maintain confidentiality.

WAGE

: $30.23 per hour

SHIFT

: 5:30 am to 1:00 pm (Monday to Friday) - 35 hours per week - 10 month position


This is a union position, CUPE Local 5523 and the hourly rate of pay is set out above.


While all applicants will be considered, preference will be given to qualified applicants who self-declare Indigenous ancestry.


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