Job Description

Job Summary:

The HR Assistant is responsible for ensuring retail staff are trained to deliver excellent customer service and follow operational standards. This role involves developing training materials, coaching employees, and supporting operational improvements across multiple locations.

Key Responsibilities:

Develop, update, and deliver training programs for new and existing staff. Conduct on-site coaching, workshops, and practical demonstrations. Monitor staff performance and provide constructive feedback. Ensure operational compliance, safety standards, and company policies are followed. Maintain training records and track the effectiveness of programs. Collaborate with management to identify skill gaps and operational improvements.

Qualifications & Skills:

Experience in retail operations, training, or workforce development. Excellent communication, coaching, and presentation skills. Ability to travel between multiple store locations. Strong organizational, problem-solving, and analytical abilities. Familiarity with training tools, LMS systems, and instructional techniques preferred.

Competencies:

Leadership and mentoring skills Attention to detail and accuracy Adaptability and flexibility Team-oriented mindset

Working Conditions:

Combination of office work and on-site store visits. Occasional evening or weekend hours depending on training schedule.
Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 24 - 40 per week

Benefits:

Company events Flexible schedule Mileage reimbursement On-site parking
Experience:

systematic reporting skills: 2 years (required)
Location:

Thunder Bay, ON P7J 1K4 (preferred)
Work Location: In person