Job Description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.
Hotesse, Restaurant Marcus & Lounge
Le Four Seasons Hotel Montreal est a la recherche d'une personne qui partage notre passion pour l'excellence et cherche a creer une experience memorable pour nos employes et nos invites. Nous
recherchons une personne qui a une solide ethique de travail, un haut niveau d'integrite, un souci de qualite, une sensibilite culturelle et un sens du service client
A propos de Four Seasons Hotel Montreal
Situe au coeur du Golden Square Mile de Montreal, le Four Seasons Hotel Montreal offre bien plus qu'un simple sejour -- nous proposons une veritable experience de vie luxueuse. De la gastronomie de renommee mondiale au restaurant Marcus a la detente au spa Guerlain, classe cinq etoiles par Forbes, en passant par l'acces exclusif a Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d'elegance, d'hospitalite et de culture.
A propos du role :
L'hote/l'hotesse est la premiere personne a accueillir les invites avec courtoisie et sourire, offrant ainsi une premiere impression positive du restaurant et du bar. Il/elle est responsable de la gestion des reservations, de la connaissance des menus et de l'organisation des espaces de service. La personne doit egalement reconnaitre les clients reguliers et faire preuve de flexibilite pour travailler les fins de semaine et jours feries.
Ce que vous ferez :
Accueillir, installer les invites et gerer les reservations selon les standards Four Seasons.
Repondre aux demandes et anticiper les besoins des invites pour assurer un service personnalise.
Organiser le kiosque d'accueil, gerer les plans de salle et veiller au bon equilibre des stations de service.
Repondre aux appels telephoniques, prendre les reservations et informer sur les services du restaurant et de l'hotel.
Controler la qualite des menus et maitriser parfaitement les plats et offres du jour.
Collaborer avec les autres departements et signaler les incidents ou demandes speciales a la direction.
Ce que vous contribuez :
Bonne competence en communication en francais, a l'ecrit et a l'oral;
Une connaissance intermediaire de l'anglais est necessaire pour comprendre les besoins d'une clientele internationale, expliquer les services offerts, et assurer une experience personnalisee.
Experience en service a la clientele haut de gamme, avec de fortes aptitudes interpersonnelles, professionnalisme et discretion.
Connaissance des operations en restauration (nourriture et boissons) et capacite a travailler dans un environnement rapide et multitache.
Excellente organisation, souci du detail et orientation vers les resultats.
Maitrise des outils informatiques (MS Office, Word, Excel) ; connaissance d'OpenTable est un atout.
Experience en hotellerie ou en restauration de luxe est un plus ; capacite a rester debout pendant de longues periodes.
Ce que nous offrons :
Couverture maladie complementaire (dentaire, vision, assurance vie, medicaments, etc.)
Rabais au restaurant MARCUS et au spa
Journees de reconnaissance (employe du mois, anniversaires, annees de service, etc.)
Repas offerts sur place (Cafe 1440)
Regime de retraite avec contribution de l'employeur
Conges payes incluant 2 jours feries flottants par an
Programme de formation et de developpement
Programme de voyage pour employes incluant des nuitees gratuites dans d'autres etablissements Four Seasons (selon anciennete et disponibilite)
Et plus encore!
La liste des taches ci-dessus n'est pas exhaustive et peut evoluer selon les besoins de l'hotel et les situations operationnelles.
Notre organisation est un employeur engage en matiere d'equite et de diversite. Le masculin est utilise
uniquement pour alleger le texte.
Hostess, Marcus restaurant & lounge
Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.
About Four Seasons Hotel Montreal:
Located in the heart of Montreal's Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay -- we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.
About the role:
The host/hostess is the first to greet guests with courtesy and a smile, creating a positive first impression of the restaurant and bar. They are responsible for managing reservations, knowing the menus, and organizing the service areas. The host/hostess is also expected to recognize regular guests and have a flexible schedule, including weekends and holidays.
What you will do:
Greet and seat guests while managing reservations in line with Four Seasons standards.
Handle guest requests, anticipate needs, and provide personalized service.
Organize the host stand, oversee seating plans, and ensure balanced station assignments.
Answer phone calls, take reservations, and provide information about the restaurant and hotel services.
Maintain menu quality and stay fully informed on daily specials and menu offerings.
Collaborate with other departments and promptly report any incidents or special requests to management.
What you bring:
Good communication skills in French, both oral and written;
An intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively;
Strong customer service experience with superior interpersonal skills, professionalism, and discretion.
Knowledge of food and beverage operations, with the ability to multitask in a fast-paced environment.
Highly organized, detail-oriented, and results-driven.
Proficient in MS Office (Word, Excel); experience with OpenTable is an asset.
Previous experience in luxury hospitality or restaurant settings is a plus; ability to stand for extended periods.
What we offer:
Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
Discounts at MARCUS Restaurant and the Guerlain Spa.
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
Complimentary meals per shift at Cafe 1440.
Employer-contributed retirement plan.
Paid vacation plus two additional floating holidays per year.
Strong training and development programs.
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
And more!
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.
Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Skills Required