Job Description

RainCity Housing operates on the stolen, unceded, ancestral, traditional homelands of the X?m??kw?y??m, S?wx?wu7mesh, and s?l?ilw?ta?? Nations in so-called Vancouver, the q?ic??y?, q??a: n????n?, k?ik?????m, qiqeyt, SEMYOME, Sto?l?, and sc??wa??n m?stey?x? Nations in so-called Lower Mainland, and the shishalh in so-called Sunshine Coast.



About Us - A home for every person

RainCity Housing is an organization that makes a difference in people's lives. Our mission is to advance social equity by building upon the strengths of our community and of each individual. With a goal of providing a home for everyone, RainCity's programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.



RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the "Follow" button to be notified of new job openings: ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.



You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

Benefits:

5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching: https://www.fseap.ca/ Municipal Pension Plan with guaranteed lifetime monthly pension when you retire: https://mpp.pensionsbc.ca/ Employer-paid benefits for regular Part-time and Full-time employees: Core Gender Affirmation services $1,000/year coverage for Massage $500 per paramedical service Physiotherapy, Naturopath, Acupuncture, Chiropract, and more Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary

The Director, Human Resource Operations is a key leadership role responsible for overseeing all aspects of Human Resource (HR) operations, including payroll (union and non-union), benefits administration, HR systems, compensation, reporting, and analytics. This role plays a critical part in ensuring data integrity, operational efficiency, compliance, and the delivery of seamless employee experiences across all HR processes. The Director will lead a team of professionals, including a Payroll Manager, Benefits Administrator, HRIS Analyst, and Payroll Assistant.



This position reports directly to the VP, Human Resources and works closely with the HR leadership team, Finance, and IT to drive continuous improvement in HR operational excellence and data-informed decision-making.

COMEPTITION #:

job2025.181

POSITION TITLE:

Director, HR Operations

DEPARTMENT:

Human Resources

POSITION TYPE:

Permanent Full Time, 1.0 FTE

UNION:

Excluded

SALARY:

$135,000 - $150,000 Annually

CLOSING DATE:

June 06, 2025

START DATE:

July 01, 2025 or As soon as possible

SCHEDULE:

Monday - Friday, 8:30AM - 4:30PM; combination of office work and work from home



Key Responsibilities

The Director HR Operations is responsible for the following four key functions.



HR Operations & Payroll Oversight

Provide strategic direction and oversight for payroll functions, ensuring accuracy, timeliness, and compliance with applicable legislation and collective agreements. Ensure the effective administration of unionized and non-unionized payrolls across multiple locations and bargaining units. Oversee benefits administration, including group benefits, pension plans, and employee wellness programs. Ensure compliance with federal and provincial employment standards, tax regulations, and internal policies.

HRIS & Systems Management

Lead the strategic development and ongoing optimization of the HRIS (Dayforce), ensuring functionality supports current and future organizational needs. Partner with IT and vendors to implement system upgrades, troubleshoot issues, and enhance user experience. Ensure data integrity, security, and confidentiality across all HR systems and databases. Document all key HRIS processes and procedures to ensure consistency, accountability, and ease of knowledge transfer. Continuously monitor system workflows and processes to identify opportunities for streamlining, automation, and improved efficiency. Develop and deliver training and support materials for managers, HR team members, and system users to promote system adoption, understanding, and effective usage. Serve as the subject matter expert for the HRIS and provide guidance on best practices in system usage, reporting, and data management.

Compensation & Reporting

Manage compensation operations and ensure job evaluations, salary structures, and pay equity programs are aligned with organizational policies and legislative requirements. Support annual compensation reviews, costing for collective bargaining, and workforce planning. Oversee the development and automation of regular HR reports and dashboards to support data-driven decision-making across the organization. Ensure all legislated and regulatory reporting requirements (e.g., pay equity, pay transparency, benefits reporting) are met in a timely and accurate manner. Collaborate with Finance to maintain and improve the GL (general ledger) interface and benefits interface, ensuring alignment between HR and financial systems. Provide costing analysis and modeling for compensation programs, benefits plans, and workforce strategy initiatives as required. Monitor and analyze compensation trends to support recommendations for competitive and equitable pay practices.

Team Leadership & Development

Lead, mentor, and support the development of the HR Operations team (Payroll Manager, HRIS Analyst, Benefits Administrator, Payroll Assistant). Foster a culture of collaboration, continuous improvement, and service excellence. Manage departmental budgets, resources, and project timelines effectively. Ensure that the internal audits are conducted with efficiency and effectiveness, while maintaining productivity and continuity within the department.

Other duties as assigned/required.



Critical Skills

Excellent problem-solving, organizational, and time-management skills and the ability to maintain a team-focused attitude. Strong analytical and problem-solving skills with attention to detail. High level of integrity, discretion, and confidentiality. Strong organizational skills with the ability to manage competing priorities and deadlines. Effective communicator with the ability to explain technical information to non-technical stakeholders. Adaptable and solutions-focused in a fast-paced, dynamic environment. Experience with Dayforce or other HRIS systems. Strength in situational leadership, judgment, problem-solving, strategic thinking, and cultural competency. Ability to make difficult decisions and deal with the pressures of leadership. Ability to be both strategic and execution focused. Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging. Strong ethical standards and a high level of integrity. Proactive, with a strong sense of urgency and the ability to manage multiple priorities. Ability and comfort working in multi-cultural and diverse environment

Education and Experience

Required:

Bachelor's degree in Human Resources, Business Administration, Accounting, Information Technology or related field. Minimum of 8 years of progressive HR operations and/or payroll experience, with at least 3 years in a leadership role. Minimum of 4 years' experience managing unionized payroll and knowledge of collective agreements. In-depth knowledge of Canadian payroll legislation, CRA regulations, and provincial employment standards. Minimum of 4 years experience managing and optimizing HRIS systems. Minimum of 5 years oversight responsibility for benefits administration, pension plans, and compensation frameworks. Proven track record of optimizing HRIS systems and streamlining HR and Payroll processes. Strong English written and verbal presentation skills. Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms. Minimum of 3 years in data analysis and working with reporting tools. Minimum of 2 years' experience with system configuration and maintenance. Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms. Proficiency with Power BI

Preferred:

MBA or master's degree in human resources, industrial relations or other related field. Certified Payroll Manager (CPM) or equivalent payroll designation (e.g., PCP). CHRP, CPHR, or CEBS designation. Experience with Dayforce or other enterprise HRIS platforms. Experience working in a public sector, non-profit, healthcare or unionized environment. Project management certification or experience leading system implementations. Experience working with organizations that support marginalized people and communities.

#indcamp



Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.



Diversity

RainCity Housing serves a diverse group of people, and we need a staff group that reflects this diversity. People of diverse backgrounds and cultures are encouraged to apply.



As we work towards building a diverse staff team, we are particularly seeking applicants who identify as being Indigenous, Black, People of Colour, applicants with personal lived expertise, and 2SLGBTQ+ identified people.



Inclusion and creating a safer space

We are committed to making our organization a safer place for our staff, with steps taken to create space for learning and unlearning. RainCity's department of Indigenous Cultural Services was created with the purpose to acknowledge the unique history and service needs of our Indigenous staff and tenants in respect to accessing culturally relevant and culturally sensitive care and support. RainCity's Black Affinity Group was formed to provide support for Black staff by creating a safe space to support each other, network, debrief, and to heal from the impact of harm endured. Candidates are welcome to self-identifying in their cover letters as Black, First nations, Metis, or Inuit.



All of our employees are expected to develop and exhibit skills to contribute to safety in the workplace, including demonstrating anti-racism knowledge and skills to support racialized communities, including knowledge of Canada's historical and on-going colonialism and its impact on Indigenous peoples, and commitment to learn and uphold the Truth & Reconciliation Commission's 94 Calls to Action and BC's Declaration on the Rights of Indigenous Peoples Act. Employees are also expected to demonstrate anti-discrimination knowledge and skills to support equity seeking groups, including the 2SLGBTQA+ community, people who use drugs and alcohol, people living with mental health issues and sex workers.



Inclusivity and support for people with differing abilities

In our efforts to provide a barrier-free workplace, we invite you to let us know of any adjustments or accommodations that might be needed for you to participate in the interview or selection process by sending an email to hr.inbox@raincityhousing.org.



If you're having any difficulty creating an account or submitting your resume: Please email dfrecruitingsupport@raincityhousing.org for assistance.



Do you want to improve your chances of joining RainCity? Be sure to include a cover letter letting us know why the work that we do is important to you, and how your experiences make you a good fit for this role.



Do you need additional support with your application? Connect with our partners for assistance:

ACCESS Futures provides free employment support for Indigenous people and can assist with career advising, resume and cover letter writing, and funding for training: https://www.accessfutures.com/employment-services PRISM Employment Support Service (ESS) provides free strengths-based, trauma-informed employment support program for 2SLGBTQIA+ people, including coaching sessions, workshops, personal counselling sessions, and financial assistance for transit, occupational training, clothing, and childcare: https://qmunity.ca/employment/ WorkBC provides free employment services to all job seekers, providing with support in resume and cover letter writing, training, and financial support for childcare and transportation costs: https://www.workbc.ca/discover-employment-services/workbc-centres/employment-services MOSAIC provides free employment support for refugees, immigrants, and racialized women, with services in career readiness training, mentoring, and peer groups: https://mosaicbc.org/our-services/employment-services/

We are a Union

RainCity Housing is a unionized workplace. Along with the union, we support the principles of the Human Rights Code of BC. We promote a workplace that treats both staff and the people accessing services with dignity and respect.