Job Description

This is a

not

paid co-op position

with an immediate start date

Company Overview

'Affinity Health is a Canadian owned and operated fully accredited healthcare organization with a focus on personalized in-home care, staffing solutions, and transitional care services. Our mission is to inspire confidence in those we serve with dignity and empathy, guided by principles of respect and independence.'

'Summary'

'We are seeking a dedicated Human Resources Coordinator Co-op Student to join our team, this role is vital in supporting our staffing and HR initiatives and scheduling , ensuring a compassionate and efficient work environment. Join us in making a meaningful difference in healthcare.'

'Responsibilities'

Communicate professionally with patients, families, staff, and funder organizations via email and phone calls. Coordinate care delivery by assigning appropriate caregivers based on client needs, geography, staff skill set, and availability. Ensure consistency in caregiver assignments. Process and Review referrals and offers quickly, collaborating with supervisors, field staff, and patients to assess and fulfill service needs. Schedule and Notify clients and staff of new and ongoing schedules, ensuring optimal matching and timely communication. Utilize staff availability effectively to meet both client care needs and operational efficiency. Document all necessary details accurately in the EMR and other internal systems (e.g., SharePoint, AlayaCare, Excel). Resolve client concerns promptly and follow appropriate escalation protocols to ensure satisfaction. Onboard new clients and ensure staff are properly equipped with the necessary documentation and information for each visit. Deliver an excellent first impression and ongoing experience through proactive communication and relationship-building with clients and referral partners. Support the coordination of special services (e.g., transportation, chaperones, translation) as required. Triaging inbound calls related to scheduling, concerns, safety issues, inquiries and general feedback using Affinity's tools and resources. Collaborate with referral partners, clinical teams, coordination and account management colleagues to support shift fulfillment across all service lines. Track and report on customer preferences, feedback, competitor activities, and marketing opportunities. Represent the company's mission, vision, and values in all communications and public-facing events. Act as a point of contact for mobile app support when field staff experience difficulties during client visits. Perform administrative tasks and other duties as assigned. Manage employee records and HRIS data to ensure accuracy and compliance. Support employee relations initiatives to foster a positive workplace culture. Assist with training and development programs for staff. Collaborate with management on HR policies and procedures. Maintain confidentiality of sensitive information. Facilitate communication between staff and leadership. Contribute to continuous improvement of HR processes.' '

Education

Currently pursuing or recently completed a post-secondary program in Human Resources, Business Administration, or a related discipline.

Core Skills

Exceptional analytical, organizational, and time management abilities Strong attention to detail with proven problem-solving skills

Technical Proficiency

Skilled in Microsoft Office Suite, including Excel, Word, and Outlook

Communication

Excellent written and verbal communication skills

Confidentiality

Trusted to manage sensitive and confidential information with discretion Proven experience in human resources or recruitment within healthcare or related sectors. Strong organizational and communication skills. Ability to manage multiple priorities effectively. Bilingualism in English and French is highly desirable. Knowledge of Canadian employment laws is preferred.'
'Call-To-Action'

'If you are passionate about making a difference through human resources in healthcare, we invite you to bring your expertise to Affinity Health. Join us in creating a caring environment where every individual matters--your journey starts here!'

Affinity Health is an equal opportunity employer. We welcome applications from all persons regardless of disabilities, ethnicity, background or status. We thank all applicants for applying, however, only those applicants selected for interviews will be contacted. Please advise at the time of contact if accommodations are required for your interview.

Job Types: Full-time, Internship / Co-op
Contract length: 3 months

Pay: $1.00-$2.00 per hour

Expected hours: 30 per week

Application question(s):

What area of HR are you most interested in pursuing long-term?
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: Remote