Worker Type: Employee
Group: HR Advisory Department
Job Post End Date: 04/05/2023

About this opportunity:
Reporting to the Manager, HR Advisory, the HR Coordinator is responsible to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.

Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills in order to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative, and dynamic work environment.

About Cenovus:
We\xe2\x80\x99re a Canadian-based integrated energy company headquartered in Calgary. We\xe2\x80\x99re committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

We operate in Canada, the United States and the Asia Pacific region. Our operations include oil sands projects in northern Alberta, thermal and conventional crude oil and natural gas projects across Western Canada, crude oil production offshore Newfoundland and Labrador and natural gas and liquids production offshore China and Indonesia. Cenovus\xe2\x80\x99s downstream operations include upgrading, refining and marketing operations in Canada and the United States.

Our shares trade under the symbol CVE, and are listed on the Toronto and New York stock exchanges.

For more information, visit
cenovus.com .
Find Cenovus on
Facebook ,
Twitter ,
LinkedIn ,
YouTube and
Instagram .

Why we work at Cenovus:

• 
  Safety as a core value
• 
  Competitive compensation
• 
  Flex time
• 
  Employer paid benefits: health, dental, vision & more
• 
  Volunteering opportunities
• 
  Community Investment activities
• 
  Inclusive work environment
• 
  Career progression/internal mobility opportunities
• 
  Company/team building events

Responsibilities:

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  Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail and ServiceNow
• 
  Assign and oversee team cases and ensure SLA\xe2\x80\x99s and KPI targets and maintained
• 
  Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution
• 
  Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow
• 
  Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to Cenovus\xe2\x80\x99s values and practices
• 
  Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)
• 
  Build and maintain positive relationships within the team and across HR

Qualifications:

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  Must be legally entitled to work in Canada
• 
  A minimum of 2 years of HR experience
• 
  Post-secondary Degree/Diploma with a focus in HR would be considered an asset
• 
  Proven customer service skills and required, including appropriate telephone and email etiquette
• 
  Experience working in an HR shared services operating model is preferred
• 
  Experience working in ServiceNow is preferred
• 
  Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail

At Cenovus we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions. We define diversity as the variety of people, including all of the unique attributes of our staff, as well as the variety of ideas within our organization. Building an inclusive workplace by drawing on the skills and talents of a diverse workforce provides Cenovus with a competitive advantage. We believe it\xe2\x80\x99s important to maximize the potential of everyone who works for our company and ensure people feel respected, appreciated and heard. We define inclusion as \xe2\x80\x98diversity in action,\xe2\x80\x99 creating an environment of involvement, respect and connection, where various ideas, backgrounds and perspectives are harnessed to create business value.

If you require accessibility assistance to complete the on-line application or otherwise apply for an open position with Cenovus, its subsidiaries and affiliates, please email
careeropportunities@cenovus.com .

Note: The application deadline for this position is 11:59 PM MT April 4, 2023.

This posting represents the desired scope, accountabilities, skills and experience requirements of the job. These requirements may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.
Notification

To be considered for a position, please click Apply and create an account or sign in to your Cenovus Careers profile.

Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus\'s receipt of your resume.

Only those applicants who apply directly to a posted position and are selected for an interview will be contacted. We will not accept agency or third-party candidate submissions.

To follow the status of your application, log in to your Cenovus Careers profile and click on the appropriate job under \xe2\x80\x98My Applications\xe2\x80\x99.

Interested in this opportunity? Click the Apply link.

If you are a CURRENT EMPLOYEE please apply by going to our
Internal Career Site