Company: Peninsula Employment Services Limited
Department: HR Advisory
Location: Toronto, ON (On-site role)
Salary: $85,000 - $100,000 DOE
Type of Employment : Permanent
Full/Part-Time : Full-Time
Hours of Work : 37.5
Working Days : Monday to Friday
About Us
Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.
Job Purpose
To manage the Toronto HR Advisory team, ensuring that both our clients and advisors have the best possible experience. To ensure the team is highly motivated and performing to exceptional levels to provide an excellent client experience.
Job Overview
To oversee the day-to-day operational management of the team and the output of work. To manage Advisors\' performance within a contact centre environment ensuring they meet KPIs and quality standards whilst maintaining a high standard of service provided to clients. To coach, inspire, motivate and support the team as necessary to maintain strong working relationships within the team and with our clients.
Day-to-Day Responsibilities
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