Job Description

Summary of Duties

The Housing Worker - Utility Role will cover multiple service delivery domains and increase departmental capacity as needed to meet client demand or offset departmental staffing shortages. Duties will range from initial intake assessments and triage for clients who are looking for support to the delivery of the Financial Stability Programs including but not limited to Housing Stability Benefit, Low income supports, Rent Supplement Program and utility arrears provided through the Hamilton Housing Help Centre.

Responsibilities & Duties (will vary based on departmental assignment)

Initial Intake

Present a positive and professional image of the HHHC to all visitors. Perform intake assessment and triage all walk-in and phone-in clients, referring them to internal and/or external resources. Provide program information on support services and available resources. Respond to all inquiries and support client in accessing information and services. Organize, maintain, and coordinate client records and manage database files. Operational support including setting up prior to opening and closing, photocopying, stocking resources and updating listings. Perform other duties as assigned related to major responsibilities of the job.
Direct Fund Processing

Provide information relating to program and eligibility criteria to clients, members of the public and service providers. Meet with new clients and assist them to the complete the application process. Complete an income statement and assessments to determine eligibility. Provide preliminary counselling and make referrals to other services providers including in house housing support services for ineligible clients. Carry out program Follow-ups with clients as required by program. Prepare applications for Program supervisor review.
Third Party Payment Processing

Review and enter stats for approved applications. Respond to client and landlord inquiries. Update financial information/data when necessary. Complete onsite unit inspections for program eligibility requirements
Grant & Loan Processing

Prepare grant agreements. Arrange disbursement of grants. Meet with clients to sign agreement. Monitor disbursement process.

Qualifications

Education & Experience

College diploma or an acceptable combination of education and experience. 1 - 5 years customer service and community-based experience
Skills

Ability to handle all information in a confidential manner. Strong verbal and written communication skills to exchange information clearly and concisely with team members and clientele. Strong interpersonal skills to effectively liaise and consult with clients, other team members and community contacts. Strong customer service orientation. Superior telephone manners. Assessment and objective observational skills. Administrative and organizational skills with the ability to prioritize tasks. Ability to keep accurate, clear and concise records.
Problem solving skills.

Ability to work both independently and within a team environment. Data processing and information management skills. Well organized and able to work with predetermined deadlines. Pleasant and tactful personality with strong verbal communication skills.
Knowledge

Knowledge of customer service principles and practices. Knowledge of relevant computer applications including Word and Excel. Knowledge of housing resources, poverty issues and other social issues. Knowledge of relevant legislation and policies including the Residential Tenancy Act, the Social Housing reform Act and other related legislation.
Other Duties

Participate in Staff and other meetings. Perform other duties as assigned, which are directly related to the major responsibilities of the position. Participate in health and safety activities.

1 Year Contract Position - Full Time

Hourly Rate: $23.72 hour

Earliest Anticipated Start Date: Monday November 24th, 2025

Hours of Work: Monday to Friday, 9:00am-4:30pm

Location: Hamilton, Ontario

Closing Date of Posting: Monday November 17th 2025

Interested individuals please submit a resume

This job is a union position in the Unifor Local 504 bargaining unit.

Job Type: Full-time

Pay: From $23.72 per hour

Expected hours: 35 per week

Benefits:

Commuter benefits Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Work Location: In person