Job Description

The Housing Help Centre provides primarily housing based settlement services to refugees and newcomers to Canada. Housing Worker is responsible for providing housing related information, counseling, advocacy and referrals to community resources to address client's needs. Worker will ensure that clients have access to timely, accurate and useful information to help clients make informed decisions.

The worker ensures providing service quality by adhering to agency policies and procedures, managing related data collection and reporting timely. The worker also effectively supports clients through integrated housing help programs such as access to housing, eviction prevention and stabilization. To fulfill these roles the worker must have good interpersonal skills and possess a strong working knowledge of settlement services related to newcomers.

Responsibilities

Conduct intakes and need assessments for clients who have housing issues related to mental health and substance use

Assist clients in finding and securing market rent housing and helping with rental applications

Conduct housing outreach to potential landlords and community support services

Facilitate weekly information and training sessions to support clients with navigation and registration with MyAccesstoHousingTO, including Choice Base Cycles and Annual Renewals

Assist client with subsidized housing application with in neigbouring municipalities in GTA

Provide appropriate referrals, information and advocacy to other support services to assist clients

Work closely with landlords to stabilize the tenancy

Provide wrap around support on relevant housing issues, income support, employment and social supports with the ultimate goal of making client independent

Educate and empower clients with the intention to maintain stable housing

Assist clients with holistic approach and deliver services in a way that reflects the racial, cultural, linguistic, and gender specific needs of the community being served

Observe confidentiality policy, and use appropriate avenues to share and acquire information on clients

Maintain accurate case management records and complete reporting required by supervisor in a timely manner

Other duties as assigned by Manager

Skills and Knowledge

Education in Social Work with at least 2 years of experience or a combined equivalent of education and experience

Direct experience working from a client centered approach with homeless population

Proven work experience with people struggling with concurrent disorders, substance use and homelessness

Knowledge of mental health and addiction resources, social services networks and organizations in Toronto

Ability to understand and apply principles of an Anti-Racism, Anti- Oppression Framework to housing issues

Strong mediation, negotiation and conflict resolution skills to respond or assist in emergency situations

Demonstrated knowledge and skills in assessment, engagement, case management and understanding of the Residential Tenancies Act

Ability to communicate information effectively through a variety of means including meetings, reports, letters and presentations

Strong collaboration skills to manage service delivery in conjunction with housing providers and other stakeholders

Ability to think critically, and be innovative to create/modify strategy or intervention techniques to meet the individual needs of clients.

Excellent oral and written communication skills in

English/French and another languag

e is considered as an asset

Provide a Criminal Records Check with vulnerable sector screening

Job Type: Full-time

Pay: From $18.00 per hour

Education:

Bachelor's Degree (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person