Job Description

Housing Worker

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking a

Housing Worker

to join our team in a

full-time permanent

.

The Housing Worker is responsible for providing housing support services to individuals and families with complex needs who are homeless and/or at risk of being homeless and assist them to find, maintain and stabilize their housing, and pursue further goals. The ideal candidate will have

a Community College diploma

or equivalent, preferably with a specialization

in Social Services or community-based studies

, along with

one to three years of related experience working with homeless and marginally housed individuals

. They should possess a strong understanding of the housing challenges faced by marginalized and homeless populations, as well as knowledge of resources available within the housing service sector. Experience working with low-income, multi-racial, and multi-lingual newcomer communities is essential, alongside a commitment to an integrated anti-oppression and LGBTQ+ positive framework. The candidate must be proficient in the use of computers including word and data processing, designing flyers and presentation. Superior oral and written communication skills in a second language relevant to the community are considered an asset.

DUTIES & RESPONSIBILITIES

Provide housing help services including housing access, eviction prevention and housing stabilization services in a case management model Provide counseling, information and assistance to people looking for housing, and requesting assistance with their subsidized housing application, eviction and other housing-related issues Assist clients with accessing income support programs including the Housing Stabilization Fund Ensure program guidelines are followed in order to achieve successful outcomes Assist clients to understand their rights and responsibilities as a tenant Provide advocacy, conflict resolution/ mediation with landlords as necessary Provide information sessions on tenants' rights and responsibilities Make referrals to other community resources as determined by the client and support the links Contribute to the landlord registry Builds partnerships with landlords and service providers Provides housing help services from off-site locations Inputs data into appropriate data base as specified by the agency Maintains required program records and submits required weekly and monthly reports and as requested by the management of the agency Ensures that all records are kept confidential and secure Actively participates in program's community development activities including advocacy, outreach and community engagement and empowerment activities Participates in networks of neighbourhood based service providers Nurtures community members for leadership Participates in and supports local community events and TNO outreach activities

Screening

- As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Job Type:

Full-time permanent role.

Work Location(s):

200 Wellesley St East, Toronto, ON M4X-1G3, 10 Gateway Blvd, North York, ON M3C 3A1 and TNO locations.

Schedule:

Monday to Friday, 35 hours a week - Some evenings and weekends may be required.

Benefits:

Personal Emergency Leave Extended Health Care Health Spending Account Professional Development Support Employee Assistance Program (EAP) Travel Insurance Life Insurance and Long-Term Disability Registered Retirement Savings Plan (RRSP) Social activities organized by the organization

Application Process: Please submit your to recruitment@tno-toronto.org with the subject line "Application for Housing Worker" by November 1, 2025. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Should you require accommodation at any stage of the recruitment process, please let us know. We thank all applicants for their interest but only those selected for further consideration will be contacted.

Job Types: Full-time, Permanent

Work Location: In person