Job Description

Position:

Housing Support Worker

Posting Date:

July 2, 2025

Agency:

Elizabeth Fry Society of Kingston

Closing Date:

July16, 2025

Location:

Kingston, Ontario, Canada

Mission Statement:

Empowering women through the provision of community outreach, social justice services, and affordable housing.

Position Summary:

The Housing Support Worker plays a vital role in supporting women and gender-diverse individuals involved in the justice system, or at risk of criminalization, to obtain and maintain safe, stable housing. This position supports residents at Elizabeth Fry housing sites (including transitional and community-based housing) and those in the broader community through case management, system navigation, advocacy, and practical housing-related support. The Housing Support Worker ensures services are trauma-informed, client-centered, and grounded in harm reduction and anti-oppressive frameworks.

Key Responsibilities:

Client Support & Housing Stabilization

Provide direct, individualized support to clients experiencing housing instability, including those exiting incarceration, fleeing violence, or facing homelessness. Assist clients in navigating housing applications, viewings, lease agreements, and move-ins. Collaborate with clients to create and implement housing support plans and goals. Provide support in maintaining housing (e.g., budgeting, cleaning, landlord relations, conflict resolution). Assist with eviction prevention through advocacy, system navigation, and referrals.

Case Management & Advocacy

Conduct intakes, assessments, and regular check-ins with clients to monitor progress and well-being. Maintain accurate and confidential case notes and documentation in accordance with agency policies and funder requirements. Connect clients with appropriate services, such as income support, mental health, addictions services, food security programs, and employment readiness. Advocate on behalf of clients with housing providers, legal systems, and community services.

Program & Site Support

Support the safety and operations of Elizabeth Fry housing sites, including the Charles Street Women's Centre and transitional housing units. Monitor adherence to housing agreements and support conflict resolution as needed. Participate in staff meetings, supervision, and case conferencing.

Community Engagement & Systems Navigation

Build relationships with landlords, housing partners, shelters, and social service agencies to enhance housing options and wraparound supports. Stay current with local housing policies, community resources, and system barriers affecting clients.

Qualifications:

Post-secondary education in Social Work, Community Justice, Human Services, or a related field (equivalent experience considered) Minimum 2 years of experience working in supportive housing, homelessness services, or a related social service environment Strong knowledge of housing systems, income supports, and housing retention strategies Demonstrated understanding of trauma-informed, anti-oppressive, and harm reduction approaches Excellent interpersonal, communication, and problem-solving skills Ability to work independently and collaboratively within a team Valid driver's license and access to reliable transportation is an asset Clear criminal record and vulnerable sector check required upon offer of employment

Working Conditions:

Combination of on-site, community-based, and office work May require occasional evening or weekend work based on client needs or housing emergencies Physical ability to assist with move-ins or attend housing inspections may be required
Elizabeth Fry Kingston encourages and supports diversity in the workplace.

Please submit your resume through the Indeed posting by 4:00 p.m. on July 16, 2025.

The Elizabeth Fry Society of Kingston is committed to employment equity within its staff and providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment process, please notify us at info@efrykingston.ca

Job Type: Full-time

Expected hours: 37.5 per week

Benefits:

Employee assistance program
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 2025-07-16
Expected start date: 2025-07-21