Job Description

ABOUT US

SOAR Community Services is a long-established health and social service provider in Brantford, Brant County and Haldimand County. We deliver a comprehensive continuum of services across addictions, mental health, housing, justice and employment. We are accredited for our excellence in service provision.

JOB RESPONSIBILITIES

SOAR Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, which includes a waiting room open 16 hours 24/7/365, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

As the Housing Resource Centre Case Manager you will:

Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness. Complete SPDAT assessments and support with housing applications including Brant Access to Housing, Canada - Ontario Housing Benefit and the Housing Stability Fund. Work collaboratively with the Housing Services team in order to ensure program delivery to all clients. Integrate a harm reduction approach. Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements. Participate in department and sector case management meetings. Liaise with available resources including landlords and referring agencies according to client-identified prioritization of needs and interventions.
Hours of work: Monday to Friday 8:30am-4:30pm with flexibility to meet program needs

Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development

COMPENSATION AND BENEFITS

Annual salary: starting at $47,288 plus shift premiums and comprehensive benefits

The Perks

An Employee Assistance Plan for all staff and their families Full Time staff start at 3 weeks' vacation 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year) 15 hours of Wellness Time per year for Full Time staff (pro-rated first year) Fun events for all staff Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

College diploma in a Human/Social Services field, with a University Degree in a related Social Sciences preferred. Minimum 2 years' combined student placement and/or paid experience working with youth with substance use, mental health and/or homeless issues. Demonstrated ability to work collaboratively in a community and with a team of service providers. Knowledge of and sensitivity to the life experiences/needs of the youth community and a commitment to a youth-centered approach. Proficiency in MS Office and familiarity with databases. Access to reliable transportation, as some travel may be required. Ability to manage frequent exposure to direct and vicarious traumatic stress. Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense.
Start date as soon as possible.

Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $47,288.00 per year

Benefits:

Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Schedule:

Day shift Monday to Friday
Education:

DCS / DEC (required)
Experience:

combined student placement and/or paid relevant: 2 years (required)
Work Location: In person

Application deadline: 2025-07-16