Job Description

Case Manager II (Shelter)

Permanent Full time

About The Gathering Place

The Gathering Place's mission is to provide low-barrier, street-level supports for marginalized individuals through collaborative partnerships and engagement. As a non-profit, community health center, The Gathering Place provides integrated health and social services to individuals who are homeless or precariously housed. We are rooted in respect, the promotion of personal dignity, and care for all persons. The Gathering Place is an equal-opportunity employer.





The Case Manager II (Shelter) uses a housing first and trauma informed approach in supporting individuals staying in the shelter. The position engages with Shelter Guests in assessing their needs and linking them with housing, healthcare or other identified resources. Reporting to the Manager of Housing, the Case Manager is responsible for:

Duties/Responsibilities:

Engaging with individuals experiencing homelessness and complex vulnerabilities, as

well as barriers to service/care

Developing housing goals with Guests and supporting them in achieving those goals Coordinating service delivery with other relevant providers and linking guests with appropriate services in the community. Providing housing-focused support with an emphasis on the social determinants of

health; engaging with individuals experiencing mental health/addictions issues, cognitive challenges and/or physical health issues

Documenting guest interactions on a shared electronic system in a way that strengthens

collaboration across the organization.

Providing support through an empowering, person-centred lens that works to build the

capacity of guests to engage in their own goal setting, planning, and action. The case

manager II works alongside guests to foster autonomy, self-concept, and identity.

Building and maintaining relationships with Guests, while maintaining clear and consistent boundaries. Working as a collaborative member of TGP's clinical and housing services team, contributing to a continuum of care service provision for guests. Participates as part of a larger

multi-disciplinary team of co-located service providers.

Engaging in de-escalation, crisis and safety planning with guests who may exhibit behaviors that present as barriers to service. Working to establish an integrated service network for guests presenting with high acuity issues and needs. May be required to work flexible hours as needed including evenings, weekends and/or

holidays

Other duties as required The case manager is responsible for the safe, effective, and efficient delivery of services

to The Gathering Place Guests. Application of organizational policies and processes pertaining to guest and workplace safety is expected.

Qualifications and Skills:

Degree in Social Work Eligibility for registration with professional licensing body Minimum of two years of relevant experience Knowledge of available and relevant community resources for marginalized persons Sound relationship-building abilities and skills in individual support, conflict resolution,

and empathetic listening

Demonstrate understanding and sensitivity to links between diversity and marginalization. Strong interpersonal skills, ability to creatively build relationships with those who may

be socially isolated.

Proficient and professional documentation Demonstrate skills in systems navigation. Creative, adaptable problem-solving skills Clear Record of Conduct and Vulnerable Sector Check

Position Information:

Full-time opportunity * Eligibility for RRSP and benefit