Job Description

Position Summary and Job Magnitude

The Housing Coordinator oversees all aspects of the building operations including; student and guest relations, office administration, housekeeping, maintenance, finance and staff development. The Housing Coordinator must possess strong communication skills both verbal and written and demonstrate leadership. The Housing Coordinator must be able to organize projects and establish priorities consistent with company objectives. The Housing Coordinator reports to the Operations/General Manager.

Essential Functions and Basic Duties

• Demonstrates a high degree of customer service

• Generates and ensures accurate occupancy and application reports for weekly submission

• Responsible for new and returning student application processing

• Documents and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)

• Facilitate the check in/out of residents and all roommate and room assignments

• Updates and maintains access control database and prints residence access cards

• Works in conjunction with the Residence Life Coordinators to facilitate room changes and roommate conflicts

• Manages room inventory and student room moves for maximum occupancy

• Coordinates vacant room and building cleaning

• Ensures room inspections are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts

• Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures

• Responsible for showcasing the residence building to prospective students, parents and the College community

• Communicates with key College departments (International department, Student Recruitment, etc) to ensure all housing needs are met

• Any other duties as assigned

Finance

• Maintain and control operational revenues and expenses

• Ensure that all collection and control procedures are followed relating to accounts receivable

• Ensure monthly/daily and other requested reporting is completed accurately and on time

Sales and Marketing

• Oversee Sales & Marketing initiatives as it relates to long-term agreements and guests

• Assess and develop target markets

• Provide direction for direct marketing initiatives for maximizing tenant occupancy

• Ensure the Property Marketing Plan and vision is up to date and fits with your current market area

• Creation and implementation of internal sales promotions for maximizing guest occupancy

Residence Life

• Monitoring and reporting student behaviour and conduct and following up as necessary

• Conducting student meeting when necessary

• Referring students to campus and community resources when required

• Assisting in a residence life program

• Responding to on call/after hours emergencies

Human Resources

• Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.

• Ensure legislated policies are followed, including Human Resources, Health & Safety, Physical Resources, Sales & Marketing and Residence Life

Administrative

• Organizing the office to ensure all files and information are easily found

• Coordinate policy changes as they are released corporately

Long-Term Guests

• Ensures that that the safety, well-being, and concerns of all guests are being met in a respectful and efficient manner

• Ensures that all required long-term guest documentation is received

Maintenance

• Inspect the property regularly to determine required repairs, maintenance and capital improvements

• Monitor maintenance costs and compliance on contracts

• Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times

• Informing Operations Manager/General Manager of any deficiencies or maintenance related concerns

Miscellaneous

• Responsible for the overall esthetic condition of the property (both interior and exterior)

• Ensures that the property departments are well organized

• Ensures that all information requests and documents are dealt with immediately

• Any other duty as assigned by a Supervisor, Director or Executive Committee member

• Meet tight deadlines

• Adapt to new ideas and emerging situations

• Ability to deal with high stress situations

• Creative problem solving

Health & Safety

• Ensuring equipment, materials and protective devices are used properly and in a safe manner.

• Providing information, instruction and supervision to employees to protect the health and safety of the employees

• Providing (upon request), in a medical emergency, information in the possession of the employer, including confidential business information to a legally qualified medical practitioner, and to such other persons as may be required by law

• Providing all employees with training with regards to all health and safety policies and procedures

• Taking every precaution reasonable in the circumstances for the protection of an employee

• Responding in writing within 21 days to any health and safety recommendations submitted by the JHSC or HSR

• Posting all required legislative Health & Safety documents

• Where prescribed, providing an employee with written instructions as to the measures and procedures taken for their own protection, and carrying out such training programs for workers, supervisors and committee members as needed

• Conducting a formal workplace inspection bi-annually

• Identifying substandard acts or conditions and taking necessary steps to ensure corrective action

• Ensuring that all scheduled health and safety training sessions are carried out and completed according to the training timetable

• Creating a work environment that holds zero tolerance on violence and harassment in the workplace

• Conducting Incident Investigations and reviewing all forms and ensuring these are discussed at management meetings

Performance Measurements

Performance will be primarily measured on the following factors:

• Performance Objectives

• Initiative

• Inter-Personal Skills

• Leadership

• Business & Financial Acumen

• Communication

• Self Development & Appraisal

• Health & Safety Responsibilities

Qualifications

Education: University degree or college diploma preferred

Skills/Abilities: Must possess superior customer service skills

Must possess superior verbal and written communication skills

Must be detailed orientated and possess excellent organizational skills

Have the ability to work well under pressure

Experience Required: 1-2 years industry experience required

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

If you require accommodation in order to successfully submit an application, please contact us.