Job Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites by Hilton is currently looking to fill the role of Housekeeping Supervisor.



We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

To ensure policies and procedures are followed consistently through daily operations. Be a champion of Brand Standards and Expectations. Take and complete all Brand Training. May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry operation. Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms. Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed. Assists with training and introduction of new team members. Ensure Room Attendants are informed daily about priorities in their section. Actively participate in daily briefing, daily warm up and department meetings. Develop a strong team of associates through effective leadership. Delegates tasks accordingly. Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner. Assists with lost and found, ensures procedures are followed accordingly. Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace. Must be comfortable in providing performance management. Maintain an open forum and open-door policy with team members. Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude. Manage conflict that may arise through the day-to-day operations. Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures. Available to work varied shifts: afternoons, evenings, weekends, and holidays. Assisting other departments when necessary and available. Cross training or working at our sister properties. Monitor performance and workflow of laundry attendants; delegate tasks and adjust workloads as necessary. Monitor performance and workflow of public area attendants; delegate tasks and adjust workloads as necessary. Oversee laundry operations during the PM shift, ensuring linen is processed efficiently and to Brand standards. Other duties may be assigned by the Management Team.

What are we looking for?

To successfully fill this role, you should demonstrate the following:Previous experience of 2-3 years in Housekeeping Highly organized with strong time management abilities Effective verbal and written communication skills Strong interpersonal and leadership skills Proven problem-solving and decision-making skills Experience with laundry operations and/or equipment is an asset Able to work independently and as part of a team in a fast-paced environment.

Perks

Extended Health and Dental Benefits World-wide accommodation and dining discounts with Marriott brands Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport). An excellent work environment, with a focus on staff recognition and teambuilding Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!

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