Job Description

Housekeeping Supervisor

aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "MinhrpaaEUR (translated in Stoney Nakoda as "the waterfallsaEUR) and the Treaty 7 territory and oral practices of the aZyarhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney Band - as well as the TsuutaEUR(TM)ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Housekeeping and Custodial Department of the Banff Centre is looking for an experienced Supervisor to oversee the cleanliness of rooms in guest residences and public areas throughout the Centre. A positive and encouraging motivator, the Supervisor coaches and evaluates the Room Attendants, Housekeeping Floaters, Building Services Workers and Special Projects in their performance and productivity. The Supervisor is a clear communicator with a proven ability to lead others.

Specific Accountabilities

Reporting to the Executive Housekeeper, below are some key accountabilities:

• Organizing and planning the workday for the Room Attendants and Building Services Workers including preparing worksheets and completing required daily housekeeping reports
• Training new employees and providing continuous feedback, coaching, and performance management of existing employees
• Supervising the work of Housekeeping and Custodial Department staff and assisting with cleaning when required
• Inspecting guest rooms and public areas of selected buildings
• Acting as a liaison between the Housekeeping office and other departments, responding to guest/client questions
• Coordinating and following-up on maintenance work with the Physical Facilities Department
• Performing inventory control of linens and cleaning supplies

Qualifications and Educational Requirements

• Two years' experience working as a room attendant or custodian and an excellent practical knowledge of general cleaning
• Proven previous experience leading a team of people
• Physically fit and capable of lifting and carrying up to fifty pounds
• Comfortable working with Microsoft Word, Excel, and Outlook; Visual One hotel software experience is an asset
• Can relate politely and courteously to all customers
• Available to work weekends

Employment Terms &

• In accordance with the terms of employment governing Management/PSP employees, this is a permanent, full time position, subject to a 6 month probationary period working 40 hours per week.
• The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
• Benefits of working at Banff Centre are:

• Staff housing options (based on availability)
• Professional Development
• Staff cafeteria and restaurant discounts
• Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• We are currently accepting applications for the Housekeeping Supervisor position until a suitable candidate is found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Thank you for your interest in working at Banff Centre for Arts and Creativity.