Job Description

Position:

Housekeeping Manager

Employment:

Seasonal

Full Job description

Overview:

Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. It is located on Big White Mountain, the highest summit in the Okanagan Highland, an upland area between the Monashee Mountains and the Okanagan Valley. It offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer, including hiking, biking, skiing, and more!



Just 45 minutes away from the town of Kelowna, on the eastern shore of Okanagan Lake, it is surrounded by, provincial parks, pine forest, vineyards, orchards and mountains. Its downtown area incorporates waterfront City Park and a lakeside cultural district with more than 20 local vineyards. If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world then we want you to join our team!



As part of the

Big White

Housekeeping team

, you are responsible for assisting with overseeing the daily housekeeping and laundry operations across multiple properties. Delivering an excellent guest and staff experience while monitoring housekeeping standards and assisting the Director of Room Operations with the training and hiring of staff. This position requires strong multi-tasking and organizational skills.

Responsibilities of this position include but are not limited to:

Assist the Director of Room Operations in the daily running of the department Supports and assist in training initiatives for all current and new employees Prepare work assignments Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures. Communicate performance expectations to employees and monitor progress Communicate effectively with the maintenance department on guest room maintenance needs Communicate effectively with the Owner Relations Department and owners in regards to their properties Communicate effectively with Front desks on guest related matters Participates as needed in the interviewing and hiring of staff Inspection of rooms to ensure standard of cleanliness Handle employee progressive disciplinary procedures as required Empowers employees Attend meetings Understand how everything operates in guest room (fireplace, windows, etc.) Fulfilling tasks in a time sensitive manner Follow all Health & Safety protocols and procedures Assist guests with all questions and requests All other duties as required

The vision for Big White:

"To be the perfect four-season mountain resort, distinguished for the high-quality experience our guest always receive."

Big White Mission Statement:

"To go the extra mile to ensure our guest enjoy a memorable alpine experience in a positive, safe and friendly environment"

Our Mission Statement:

"To create a positive atmosphere that benefits both our team members and guests. When we always do our best, we dedicate ourselves to creating experiences that people are amazed by"

Perks from day 1

Free Winter & Summer Season Pass providing

unlimited

riding at Big White! Free and discounted lift tickets for friends and family Free ski and snowboard lessons, and 50% off private rentals Free and discounted Lift tickets atother

approved

Mountain Resorts Free access to the staff fitness facilities (weight room and aerobics room) Team, Family & Friends discounts in our accommodations Discount at Big White operated restaurants Discounts in our retail stores Discounts on rentals Ongoing Employee events, incentives & recognition Flexible schedules to match your traveling companions when prearranged

Details:

Fulltime, working up to 40 hrs. a week Wage $30.00 hr. Positions starts Sep 2025 Staff accommodation onsite, for approved applicants Must be legally entitled to work in Canada

Applicable Skills:

Knowledge of management principles Great communication and strong decision-making skills Experience in training people Complaint handling & resolution experience Leadership skills Ability to follow instruction Detail orientated 100% guest service oriented, have excellent people skills with a positive and upbeat personality Multi-tasking and Time-management skills. Adaptable to change and be able to work at multiple priorities Eager and focused to exceed guest expectations. * Able to work independently as well as part of a team