Job Description

JOB SUMMARY:The role of the Assistant Housekeeping Manager is to assist the Housekeeping Manager in the efficient and effective overall running of the housekeeping department.They are to ensure the comfort of guests in our hotels and lodges by assisting the Housekeeping Manager in the training, coaching and development of the housekeeping team to ensure that guest rooms and public areas are clean and properly presented.They must promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests.PRIMARY DUTIES & RESPONSIBILITIES:People Management Responsibilities

• Assist in the hiring, training and supervision of staff. Including seasonal supervisors, room attendants, laundry attendants, and common area cleaners.
• Assisting the Housekeeping Manager in mentoring and monitoring staff.
• Ensure that the supervisors are keeping their supply and laundry rooms tidied and stocked.
• Be the main point of contact for the Front Desks and all supervisors.
• Conduct daily morning meetings with housekeeping staff and assist the seasonal supervisors in organizing staff daily duties.
• Aid front desk staff, Front Desk Manager and Accommodations Manager when required.
• Assist in scheduling and payroll.
• Assist in administering regular performance reviews to all housekeeping staff.
• Assist with employee engagement by facilitating and participating in staff appreciation and recognition.

Operational and Community Responsibilities

• Conduct spot checks and work with teams to ensure guest service meets standards.
• Assist the seasonal supervisors to ensure that all guests rooms are ready for arrival.
• Have a clear understanding of all unit types in the buildings and understand all amenities.
• Have a sound understanding of operating instructions for amenities in all guest rooms e.g. fireplace, windows, heaters, TVs etc. and be able to troubleshoot common issues.
• Have a basic understanding of front desk duties and how the hotel operates.
• Have a clear understanding of the hotel reservation and housekeeping systems.
• Ensure all required documents have been completed and filed when necessary.
• Take weekly inventory and place orders to maintain stock levels.
• Inform manager immediately of any maintenance issues found in guest rooms or common areas.
• Inform manager immediately if there are any missing items from guest rooms.
• Inform manager immediately of any damages to guest units or common areas.
• Ensure that all replaced items are reported to the Housekeeping Manager.
• Have knowledge of the village and mountain layout to provide accurate information to staff and guests.

EDUCATION & EXPERIENCE:Knowledge, Skills and Abilities:

• Minimum 2 years experience in a supervisory role
• Experience using Microsoft Office

\xc2\xa7 Valid Class 5 BCDL

• Understanding the importance of health and safety in the workplace
• Physical mobility and stamina
• Professional attitude
• Excellent time management skill
• Customer service experience
• Proven communication skills
• Strong organizational skills
• Criminal Record Check (current within 3 months of employment start date)
• Workplace Hazardous Materials Information System (WHMIS) is an asset

Hours and Pay

• Hours 40-50 hours per week.
• Must be flexible and available all days per week including STAT holidays and weekends.
• Salary $48,000/Year

Possible Future Career Path:

• Housekeeping Manager
• Front Desk Manager
• Accommodations Manager

Top four reasons to work at SilverStar:1. Flexibility: we will work with you to create a schedule that works for both the employee and SilverStar, allowing you lots of time to get out and enjoy ski/boarding/biking/hiking etc.2. Networking: working closely with all Departments and building friendships that will last a lifetime, with both employees and guests.3. Growth: the opportunity to expand your skills and knowledge through training and development. Work in a fast-paced, friendly environment.4. Safety: this has always been our top priority for both our employees and guests.Employee Benefits:As an employee there are many benefits including:\xc2\xa7 Free Season Pass\xc2\xa7 Free Lift Tickets to all POWDR-owned Resorts\xc2\xa7 Discounts on Food & Beverage, Rentals, Retail and Repairs\xc2\xa7 Family and Friends benefits on Lift Tickets and AccommodationResponsibilities:\xc2\xa7 Stock and sort supplies\xc2\xa7 Vacuum, clean, dust and polish guest rooms\xc2\xa7 Make beds, change sheets, remove and replace used towels and toiletries\xc2\xa7 Perform rotation cleaning duties (e.g., steam clean carpets) as required\xc2\xa7 Deliver and retrieve items on loan to guests e.g., iron and ironing boardsKnowledge, Skills and Abilities:\xc2\xa7 Physical mobility and stamina required\xc2\xa7 Ability to follow instruction\xc2\xa7 Detail-oriented\xc2\xa7 Professional attitude is required\xc2\xa7 Ability to work independently and in a team\xc2\xa7 Excellent time management skills\xc2\xa7 Bondable is generally required\xc2\xa7 Previous customer service experience may be required\xc2\xa7 Good communication skills are an asset\xc2\xa7 Must be able to multitask\xc2\xa7 Good organizational skills\xc2\xa7 Valid, clean Drivers license is an asset\xc2\xa7 Workplace Hazardous Materials Information System (WHMIS) is an assetHours:\xc2\xa7 Per week range between 20-40 F/T. Must be flexible.Possible Future Career Path:\xc2\xa7 Housekeeping Supervisor\xc2\xa7 Housekeeping Team Lead\xc2\xa7 Housekeeping Manager\xc2\xa7 Property Management\xe2\x80\xa1 \xcb\x86 \xe2\x80\xa1 \xcb\x86\xe2\x80\xa1 \xcb\x86\xe2\x80\xa1 \xcb\x86\xe2\x80\xa1 \xcb\x86\xe2\x80\xa1 \xcb\x86As our recruitment video says, Not your ordinary 9 to 5. We look for applicants that share in our passion for the outdoors and will embrace all that SilverStar has to offer. SilverStar is part of the POWDR Group. POWDR is an Adventure Lifestyle Company that is locally focused and delivers soulful experiences because thats what matters to our guests and communities. At SilverStar, we intend to Play Forever. We believe there is nothing better for the soul than to live a balanced life full of adventure, and we believe those in the future should have the same opportunities we have today. To make this happen, SilverStar is committed to doing all we can to protect the environment and enable participation in adventure.If you care about the environment and are looking for a memorable role that enhances peoples lives while having fun, SilverStar is the place to be.Job Types: Full-time, PermanentPay: $48,000.00 per yearBenefits:

• Company events
• Company pension
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Supervising: 1 year (preferred)

Work Location: In person