Job Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.


If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.


The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.



The DoubleTree by Hilton Pointe-Claire is a 311 room full service hotel, owned and operated by Eastons' Group of Hotels. It's landmark property has the ideal combination of a suburban hotel with the convenience of an airport near by. It features a restaurant, Marquis Bar & Grill, Lounge, Room Service and 14 meeting rooms. Minutes away to major corporations, shopping, restaurants, and sporting venues in Montreal's West Island. Travelling on business, pleasure or with your sports team everyone will be charmed by our upscale DoubleTree by Hilton Pointe-Claire.

Benefits:

Health, Vision, and Dental Coverage Wellness Days Employee Social Events On-Site Parking Career Development Hotel Discounts at HiltonProperties


JOB OVERVIEW


Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.


DUTIES AND RESPONSIBILITIES

Assist with scheduling and room assignments to ensure proper coverage. Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory. Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc. Promote teamwork and quality service through daily communication and coordination with other departments. Ma guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects. Refer to attached additional job responsibilities and Health & Safety duties and responsibility May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning Assist with other duties as assigned

ACCOUNTABILITY:

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

Minimum: High School Diploma or equivalent. Some college an asset.


1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.


S/he must speak fluent English and French.


Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. Basic mathematical skills are used occasionally. May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds Frequently standing up and moving about the facility Remain stationary for extended periods of time Frequently handling objects and equipment to maintain the facility * Frequently bending, stooping, and kneeling