Job Description

Position Overview

The Kluane Lake Research Station in the Arctic Institute of North America is currently seeking a Full-time Temporary (Short Term) Housekeeper for approximately 5 months.

Reporting to the Kluane Lake Research Stations Operations Manager the Housekeeper provides superior guest service and ensures the cleanliness and operation of all aspects of the Kluane Lake Research Station (KLRS). The field station is a large site with numerous buildings (20) and various accommodation types with 50 beds. The housekeeper is responsible for turnover of accommodation areas including sorting, washing, and placement of linen; cleaning of washrooms/showers and lounge spaces. Additionally, this position carries out general building janitorial duties such as mopping floors, washroom cleaning, organizing classroom spaces, and general repairs.

The Housekeeper will provide outstanding service to all guests, students, visitors, and staff by ensuring a high standard of cleanliness is maintained within all areas of the KLRS, and that buildings are kept in good repair. Attention to detail is required to keep up a high level of guest satisfaction. The incumbent is responsible for presenting all areas of all the buildings according to departmental standards and reporting significant issues to keep all spaces in proper working order.

The Arctic Institute is home to the Kluane Lake Research Station (KLRS) which is located 220 km northwest of Whitehorse, Yukon, on the south shore of Kluane Lake, on the traditional lands of the Kluane, Champagne-Ashihik and White River First Nations.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Follow best practices in cleaning and customer service to KLRS Guests, students and other employees of the KLRS
• Provide the first line of guest service through cleanliness, amenities and ability to respond to guest requests and inquiries
• Develop or initiate changes to housekeeping procedures
• Ensure all MSDS sheets are up to date
• Ensures cleaning supplies are stocked and communicates ordering needs to Operations Manager
• Understand and follow all policies and procedures of the University of Calgary
• Ensure particular attention to detail, and the highest standards for overall cleanliness are maintained
• Comply with all accident/loss prevention programs and Health and Safety practices
• Relay messages and respond appropriately to Guest inquiries in person, over radio, text, email, or through written notes.
• Follow cleaning Standard Operating Procedures, to ensure consistency is maintained in all areas
• Minimize safety hazards by following all safety rules and procedures
• Perform full range of cleaning/janitorial duties for roles including guest rooms, laundry handling, house areas, public spaces and student spaces
• Perform full range of cleaning duties for all rooms, including washrooms, hallways, stairwells, and building entrances along with disposal of garbage and recycling
• Assist with kitchen cleaning duties, including washing dishes, when required
• Listen effectively, communicate with staff and guests, while maintaining a professional demeanor during stressful situations
• Identify maintenance requirements and submits maintenance request slips as required
• Collect and report any lost and found items, following Standard Operating Procedure
• Perform deep cleaning tasks within assigned areas
• Maintain efficient and effective use of cleaning tools and resources

Qualifications / Requirements:

• High School graduation diploma or equivalent work experience
• Demonstrated professionalism, patience, flexibility, service etiquette skills as well as verbal and written communication skills. Previous experience in the Hotel & Tourism industry or in cleaning/housekeeping is an asset
• The incumbent must be self-motivated, demonstrate initiative, be a team player, and work independently
• Must be proactive and standards oriented with a meticulous eye for detail. Highly organized, and able to prioritize tasks while ensuring the highest level of productivity is maintained
• Must be able to read, write and follow oral and written instructions in English
• Understanding of and experience with cleaning products and machinery
• Able to handle stress in a fast-paced work environment
• Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
• Ability to work without direct supervision
• Able to effect simple repairs using basic tools
• Willing to help out in the kitchen with assigned tasks (simple food preparation, washing dishes, etc.)
• Must be self-directed and highly independent
• Flexible to work weekdays, weekends and statutory holidays
• Able to lift, pull, push, grasp and bend while lifting up to 50lbs

Application Deadline: May 4, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Operational and Administrative Support Career Band, Level 1 of the Management and Professional Staff Career Framework. Management and Professional Staff (MaPS) Positions are currently under review as part of the Alberta Labour Relations Board exclusion review process. Visit the for more information.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our .

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada\'s leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation\'s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada\'s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary has launched an institution-wide in line with the foundational goals of , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the ( ) and requests for accommodations can be sent to Human Resources ( ).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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