Job Description

Position Overview:

Raven Inn Whitehorse is looking for an Operations Manager to come aboard, be part of our adventure - and join our dynamic team! The Operations Manager plays a pivotal role in overseeing the day-to-day operations of our hotel. The primary responsibility will be to enhance overall efficiency, optimize workflows, and elevate the guest experience. This role requires a strategic thinker with excellent leadership skills, a passion for hospitality, and a proven track record in managing diverse teams.

Duties and Responsibilities:

You will work closely with the General Manager in all capacities and you will fill the GM role in the absence of the GM.

Staff Management - Supervise and coordinate the work of all departments with the department leads. Conduct regular operations team meetings with all the department leads to discuss routine operational matters, budget targets, guest feedback and actions for service recovery. Budget Oversight - Manage and allocate resources efficiently, control costs while maintaining quality standards. Monitor purchases and labour budget expectations. Prepare budgets and monitor revenues and expenses Guest Satisfaction - Ensure high levels of customer service by addressing guest concerns, managing reservations and overseeing the overall guest experience. Review, share and monitor guest reviews with all departments. Quality Assurance - Implement and maintain quality control measures and audits to meet or exceed established hospitality standards. Randomly inspect all departments Operational Efficiency - Streamline daily operations to enhance efficiency and productivity across all hotel departments. Negotiate with suppliers for the provision of materials and supplies Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions Training and Development - Ensure training programs for staff are executed to enhance their skills and ensure they deliver exceptional service. Collaboration - Coordinate with all departments to facilitate seamless communication and cooperation, fostering a positive working environment. Problem Resolution - Address and resolve issues that arise during daily operations, working to maintain a positive and problem-solving-oriented atmosphere. Resolve customer complaints. Inventory Management - Monitor and manage inventory levels for supplies and equipment ensuring adequate supplies and no overstock in all departments. Continuous Improvement - Identify areas for improvement and implement changes to enhance overall hotel operations. Develop, implement and evaluate policies and procedures for the operation of the department or establishment. Recruit and supervise staff, oversee training and set work schedules

What we offer:

Competitive salary and performance-based bonuses. Comprehensive health and dental benefits. Opportunities for professional development and career growth. A dynamic and collaborative work environment.

Education, Knowledge, Skills & Abilities

Diploma in hospitality management, HR (Human Resources) and Mass Communication is an asset Excellent computer skills in word, excel and outlook Knowledge of safe work procedures and guest conflict resolution Advanced knowledge of the hospitality and business management fields.
Job Type: Full-time

Pay: $41.17-$62.44 per hour

Expected hours: 35 - 40 per week

Benefits:

Extended health care
Work Location: In person