Job Description

The DoubleTree West Edmonton was the recipient of the 2024 Award of Excellence for showcasing outstanding commitment to Quality & Service!

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest's stay. We call it CARE (Create A Rewarding Experience).

When you CARE - it shows! We provide a Double Dose of Warmth, a Double Dose of Sweet and a Double Dose of Home.

We are looking for a

Full Time Houseperson to work overnight shifts!

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here's what they have said:

The people I work with

Opportunities to grow my career

Pride in the brand

Connections with guests and customers

Meaningful and fun work

Special and Unique benefits

Let's start with the

GREAT benefits

!

Benefits:

Up to 6 Discounted Mayfield Dinner Theatre Tickets

50% Discount in Stages Restaurant & Bar

Worldwide Hilton Discounted Room Rates around the world

Basic Purpose:

The Houseperson is responsible for the cleanliness and overall appearance of the interior and exterior of the hotel, public areas, guest rooms and corridors. They are passionate about serving others and working as a team with associates from all departments.

Major Responsibilities:

Operations

Responsible for receiving and distributing clean linens to linen rooms Receiving and completing requests (guests/room attendant) within a standard period of time Responsible for taking garbage and recycling from floors to sort/dispose appropriately Pick up used linens from guest floors to send out for cleaning Stock supplies in linen rooms Cleaning and sanitizing glasses and delivering to linen rooms Pick up cribs, cots, microwaves etc from guests floors in a timely fashion Assist with laundry when needed (washing, drying, organizing) Reporting lost and found articles, maintenance problems, unusual circumstances or special room concerns (i.e. pets in room, smoking in room) promptly Maintaining linen rooms and stocking carts Communicating clearly and effectively over the radio Complete turn down service

Guest Service & Community Culture

Providing information to guests about hotel services, facilities and other amenities Providing information to guests about local attractions / services Welcoming and acknowledging all guests according to company standards; thanking guests with genuine appreciation Listening and responding to guests' requests or concerns and taking action until completion. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position Performs any other duties as required or deemed necessary to provide superior service and teamwork Demonstrates teamwork by cooperating and assisting co-workers as needed Attends work on time as scheduled Ensures uniform and personal appearance are clean and professional Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment Projects a favorable image of SilverBirch Hotels & Resorts Hospitality to the public Consistently demonstrate our SilverBirch values - Engagement, Quality, Performance, Growth and Integrity

Health & Safety & Security

Adheres to hotel policies and procedures Maintains confidentiality of proprietary information Use Personal Protective Equipment as required Consistently practices guest and associate privacy and security Consistently practices guest and associate safety, upholding the hotels health and safety policy Recycles bottles, cans and paper products in accordance with the policies outlines by our hotel green committee Using assigned floor keys appropriately Follows WHIMIS guidelines (Ensuring all chemicals are employed to WHMIS standards)
NOTE:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Type: Permanent

Pay: $19.61 per hour

Benefits:

Discounted or free food Employee assistance program On-site parking Store discount
Application question(s):

Have you worked nights before? Shifts for this position are overnight (11 pm to 7:00 am) Are you available to work that shift? This position does require heaving lifting, pushing, and pulling up to 50 lbs. Are you capable of lifing that weight?
Experience:

Janitorial: 1 year (required)
Work Location: In person