Job Description

Summary:

Awesome Benefits Package Including:

• RCR Rockies Season Pass & Other Resort Reciprocals
• Huge Discounts on Food, Rentals, Retail, Pro Deals, & Hotel Stays
• Discounted Friends & Family Day Tickets
• Staff Events & End of Season Party!

:

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Hotel Guest Services Manager at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more!

You Will:

• To ensure a safe, comfortable and friendly atmosphere for both guests and staff
• Monitor and sustain Standard Operating Procedures of the Guest Services Departments, including Front Desk Operations, Concierges Services and Bellmen at two lodges located at the base of Fernie Alpine Resort
• Ensure that the appearance and conduct of all team is at all times consistent with the resort brand
• Train, coach and develop a successful and enthusiastic team of Guest Service employees
• Supervise scheduling in accordance with employment policies
• Complete payroll processes in an accurate and timely manner
• Maintain effective communication with other departments to fulfil the overall resort objectives
• Know and abide by RCR policies, Employee Handbook guidelines and Safety Management Program
• Perform inventory management tasks including annual rate loading, managing online promotions, daily yielding and product allocation management
• Identify and implement Guest experience programs
• Effectively communicate and manager privately-owned condo inventory including month-end tasks, repair & maintenance and reservations
• To perform other tasks and duties that are applicable

You Have:

• 3-years Front Office management experience with proven history in maintaining superior standards; preferably in and upscale or luxury resort-style properties
• Sales focused with a proven history of programming development
• Experience in positively leading a team
• Proficient in English both verbally and written
• Excellent communication and interpersonal skills
• Strong computer skills
• Understanding of hotel operations including housekeeping, maintenance and Food & Beverage services with experience in fiscal budget management
• Sincere desire to elevate standards and provide above average guest experience
• Flexible working hours - (Weekends, Evenings, and Night Audit Shifts)

This is a year-round permanent role offering full time hours and benefits.

Whether it\'s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants.

We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter.

Experience the Ultimate.

Resorts of the Canadian Rockies