Job Description

The DoubleTree West Edmonton was the recipient of the 2024 Award of Excellence for showcasing outstanding commitment to Quality & Service!

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest's stay. We call it CARE (Create A Rewarding Experience).

When you CARE - it shows! We provide a Double Dose of Warmth, a Double Dose of Sweet and a Double Dose of Home.

All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.

We are looking for a motivated, professional

Group Sales Manager

to join our Sales & Catering Team with a focus on developing sports, military, education, religious and fraternity group relationships for group travel.

For the sixth year in a row,

Hilton

has been recognized for it's exceptional workplace culture and named as one of the World's Best Workplaces by Fortune Magazine. Hilton ranked #3 on the list of the top 25 companies and remained the only hospitality company on the list. Hilton Team Members attribute the Company's culture, benefits and inclusive environment as it's foundation to being a great place to work.

All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.

We offer unique benefits and unlimited growth potential including:

Complimentary tickets to the Mayfield Dinner Theatre Complimentary Dry Cleaning 50% Discount in Stages Restaurant & Bar Hotel Gym Usage - free of charge! Team member cafeteria Manulife Insurance - Premiums paid 100% by employer. RRSP Matching Opportunity after 6 months of employment Go Hilton travel discount program around the world! Career Growth and development Competitive salary Recognition and rewards programs
The meeting venues at DoubleTree by Hilton Hotel in Edmonton, AB are extensive. Guests can choose from among two ballrooms, 15 meeting rooms and an amphitheater for their important conference or dream wedding. We can configure our 35,000+ sq. ft. of flexible meeting and banquet space for up to 800 guests!

Basic Purpose:

The Group Sales Manager will seek and negotiate new business opportunities in the following markets: SPORT and other specialty markets. The Group Sales Manager works as part of the Sales, Marketing and Events team to achieve revenue goals. This position liaises with all hotel departments to ensure consistent high-level service is delivered to each guest.

Major Responsibilities and Duties:

Prospect and seek out new business in Sport/SMERF group segments. Meet or exceed weekly/monthly call targets to new prospect group, tracking activities to be completed in Delphi. Negotiate & prepare sales proposals and contract through the Delphi system, understanding legal terms and conditions. Meet or exceed monthly sales revenue and activity quotas. Effectively manage customer budgets to maximize revenue and meet customer needs. Manage existing client relationships while seeking new business for the hotel. Strategize, plan, and execute local blitzes, trade shows, and/or client events. Review sales & marketing action plan and coordinate activities connected with key market segments. Provide input and ideas towards marketing and sales strategies. Effectively prospect and solicit repeat and future group business. Assist with budget allocation and input into business plans. Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints. Review of guest satisfaction survey results related to Sales with Director of Sales & Marketing. Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. Attend pre-event meetings as needed to understand group needs. Accurately forecast group sleeping rooms and event revenue for groups. Attend networking and local community events acting as an ambassador for the hotel. Weekly 1 on 1 with Director of Sales. Monthly reporting on results required. Other related Duties as required

Skills, Knowledge and Abilities Required:

Set a positive example for guest relations and positive internal culture. Advanced sales skills to secure new business and up-selling products and services. Proven interpersonal, time management, organizational and presentation skills, with a high level of detail-orientation. Strong working knowledge of the sales process, including prospecting, telemarketing & outside sales calls. Knowledge of Front Office/Reservation/Sales/Catering/Banquet processes and procedures. Good presentation skills. Strong written and verbal communication skills; strong problem solving skills Flexible and energetic ability to work well in a fast pace and dynamic environment

Working Conditions:

Normal office working conditions. Lifting of supplies, material/collateral. From time to time the position will require long periods of standing. Some weekend, evening or holiday hours may be required. Intermittent business travel required

Experience, Training and Education (demonstrating requirements):

University or College degree or diploma in Hotel Management/ Business Administration or equivalent combination of education and work experience Previous Hotel experience Previous catering services and/or hotel sales experience is required Ability to use standard software applications, such as Microsoft Office, and hotel systems Delphi. Preferred experienced in Branded and or full service hotel Knowledge of Event Service Operations

We're one of the largest hospitality companies in the world. See how our success can help drive yours! This is an amazing opportunity and we look forward to having you join our team!!!

NOTE:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym On-site parking RRSP match Store discount Vision care Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday
Application question(s):

Have you worked for a Hilton Brand before? What salary range expectations do you have?
Experience:

"Hotel" Sales: 1 year (preferred)
Work Location: In person