Job Description

General Manager - Resort Hotel & Spa (Muskoka / Port Severn, ON)

About the Property

Hotel & Spa a 41-room, full-service resort located on 17 acres of scenic waterfront in Port Severn. With the property features a spa, restaurant, bar, cafe, event and conference facilities, fitness centre, private beach, docks, and cottages

We are seeking a

dynamic, hands-on General Manager

to lead the property.

Role Overview

The General Manager will be responsible for overall operations, financial performance, sales and marketing, and guest satisfaction. This role requires a proven leader with strong

turnaround experience

and the ability to develop high-performing teams, drive revenue, and deliver consistent service excellence.

Key Responsibilities

Provide overall leadership across all departments (front desk, housekeeping, F&B, spa, maintenance, events). Develop and implement budgets, forecasts, and operational plans. Drive revenue management strategies to optimize RevPAR, ADR, and GOP. Lead sales and marketing initiatives to grow occupancy, group bookings, weddings, and events. Ensure consistent guest satisfaction, monitor guest feedback, and implement service recovery plans. Recruit, train, and mentor staff while creating a culture of accountability and performance. Improve profitability across F&B and spa operations while ensuring service excellence. Manage capital improvements, maintenance, and property upgrades as needed. Report regularly to ownership on operational and financial performance.

Qualifications

Minimum

7-10 years of progressive hotel/resort management experience

; GM experience strongly preferred. Proven success in

turning around underperforming hotels or resorts

. Strong financial management skills, including budgeting, forecasting, and P&L responsibility. Demonstrated sales and marketing experience, including revenue management and OTA strategies. Excellent leadership and team-building skills; able to motivate, train, and retain staff. Strong operational background across multiple departments, especially F&B and spa. Knowledge of regulatory compliance, health and safety, and hospitality standards.

Assets

Prior experience managing hotels/resorts in

Muskoka, Northern Ontario, or other Resort cottage country markets

(Canada or US). Experience in smaller resort properties where a hands-on approach is required. Strong network in Ontario hospitality and tourism markets.

Compensation

Competitive salary with performance-based incentives. Accommodation option available.

How to Apply:

Submit your CV and cover letter to natashaeuteneier@hotmail.ca

Overview

We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will be responsible for ensuring exceptional guest experiences while maximizing profitability and maintaining high standards of service. This leadership role requires a strategic thinker with a passion for hospitality and a commitment to excellence.

Duties

Lead and manage daily hotel operations, ensuring compliance with company policies and procedures. Develop and implement strategies to enhance guest satisfaction, improve service quality, and increase revenue. Oversee budgeting, forecasting, and financial performance, ensuring the hotel meets its financial goals. Recruit, train, and mentor staff to foster a positive work environment and promote professional growth. Collaborate with department heads to ensure seamless communication and coordination across all hotel functions. Monitor market trends and competitor activities to identify opportunities for growth and improvement. Maintain relationships with vendors, suppliers, and local businesses to enhance the hotel's offerings. Ensure compliance with health, safety, and sanitation regulations.

Skills

Proven experience as a Hotel General Manager or in a similar leadership role within the hospitality industry. Strong understanding of hotel management software and property management systems. Excellent communication, interpersonal, and leadership skills. Ability to analyze data and make informed decisions based on performance metrics. Exceptional problem-solving skills with a focus on guest satisfaction. Knowledge of budgeting, financial reporting, and revenue management principles. Strong organizational skills with the ability to multitask in a fast-paced environment. A passion for hospitality and commitment to delivering outstanding service.

How to Apply:

Submit your CV and cover letter to natashaeuteneier@hotmail.ca

Job Type: Full-time

Pay: $52,956.06-$80,484.76 per year

Benefits:

Dental care Extended health care On-site parking
Work Location: In person