Job Description

About us

Best Western Plus Saint John Hotel & Suites is a small business in HOSPITALITY in Saint John, NB. We are professional, agile, innovative, and our goal is to deliver superior customer service to our guests in an inclusive & friendly environment..

Our work environment includes:

Modern office setting Growth opportunities
We are seeking a Guest Service Agent to join our team and help the company achieve its long-term goals. A successful candidate will have the ability to assist with customer support, solve customer issues and respond quickly to company policies. The ideal candidate will be committed to maintaining a pleasant experience for our customers and have a strong understanding of corporate policies.

Responsibilities:

Greet customers promptly. Answer questions about hotel features, amenities and facilities. Provide critical information such as hours of operation, directions and more. Resolve customer problems. Answer inbound calls from customers seeking to book rooms or event space. Listen attentively to caller's questions and address them efficiently while developing rapport. Read and interpret documents such as rental agreements, reservation forms and confirmations. May enter information into a computer system or write it down to record people's personal information.
Job Types: Full-time, Permanent

Pay: From $16.50 per hour

Additional pay:

Bonus pay
Benefits:

On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Weekends as needed
Work Location: In person