Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 30 to 44 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Will train
• or equivalent experience

Work setting

Hospitality industry Staff accommodation available Urban area Hotel, motel, resort Willing to relocate

Tasks

Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Process guests\' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Handle wake-up calls Perform light housekeeping and cleaning duties Provide customer service

Computer and technology knowledge

Word processing software Central reservation system (CRS) Spreadsheet Internet

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

Screening questions

Are you currently legally able to work in Canada? Are you willing to relocate for this position? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications? What is the highest level of study you have completed? What is your current level of study?

Other benefits

Free parking available Learning/training paid by employer On-site amenities On-site housing options Paid time off (volunteering or personal days) Team building opportunities Variable or compressed work week