Job Description

Front Desk Clerk (NOC 64314)

The Sternwheeler Hotel & Conference Centre

Whitehorse, YT
Full Time
Compensation: $18 Annually

• 
  Customer Service
  Recreation & Tourism
  Restaurant & Hospitality

Duration

Permanent

Job Level

Entry level

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
The Sternwheeler Hotel & Conference Centre is Whitehorse\'s premier Hotel.

The Sternwheeler Hotel & Conference Centre is owned by Holloway Lodging Corporation an equal opportunity employer, is one of Canada\xe2\x80\x99s largest lodging companies and our goal is to be one of North America\'s top-performing lodging companies. Holloway hotels operate under internationally recognized brands such as Travelodge\xc2\xae, Super 8\xc2\xae, Holiday Inn\xc2\xae, DoubleTree by Hilton\xc2\xae, Best Western\xc2\xae, Days Inn\xc2\xae Quality Inn and Suites \xc2\xae.
Responsibilities include but not limited to:

• Maintain an inventory of vacancies, reservations and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests\' complaints.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
• Present statements of charges to departing guests and receive payment.

The successful candidate will possess the following qualifications:

• Completion of secondary school or equivalent is required.
• Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management may be required.
• Ability to deal effectively with internal and external customers.
• Must always maintain a professional appearance and manner.

Language requirements: Writing and speaking the English language is required. Terms of Employment: Permanent; full time or part-time; day, evening, night shift, and weekend shifts; approximately 40 hours per week, while part-time hours will vary. Benefits: Group insurance benefits provided include life insurance, drug, and extended health benefits, dental benefits and long-term disability coverage. Thank you for your interest in Holloway Lodging Corporation. Only those who are selected for an interview will be contacted. If you are selected for an interview, please let us know of any accommodations that may be required in the interview process.