Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Work setting
Hospitality industry Hotel, motel, resort Remote location Relocation costs not covered by employer Willing to relocate
Tasks
Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Exchange foreign currency Process guests\' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Handle wake-up calls Provide customer service
Computer and technology knowledge
Multi-line switchboard Word processing software Central reservation system (CRS) Spreadsheet Internet
Work conditions and physical capabilities
Attention to detail Fast-paced environment Overtime required Standing for extended periods Work under pressure Work Term: Permanent Work Language: English Hours: 35 to 40 hours per week
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