Job Description

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Job Details

Front Desk Clerk - (998010.3)

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Organizational Unit

University of Victoria -> Student Affairs -> Residence Services

Posting Close Date

18 June 2023

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,014.00 - $4,133.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE

Classification

Clerk/PB6

Hours of Work

Monday to Friday, 8:00am to 4:00pm

Start Date

7/4/2023

End Date

9/4/2023

Employee Group:

CUPE 951 - Term

# of Hires Needed

1

Category

Administrative and Support Services, Customer Service, Customer Service and Call Center, Hospitality

About this Opportunity

The University of Victoria is one of Victoria\'s largest employers and one of Canada\'s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria\'s diverse academic programs, world-class research and commitment to civic engagement

Job Summary

In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings. The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.

Job Requirements

Skills:

• Proven ability to provide excellent customer service in a fast paced environment on a daily basis
• Strong interpersonal skills
• Demonstrates good judgment, diplomacy, tact and discretion
• Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
• Good written and oral communication skills
• Good organizational and clerical skills
• Ability to work with or without supervision

Specialized Knowledge/Education:

• Demonstrated ability with MS word, excel and database software
• Demonstrated math skills
• High school graduation

Experience:

• One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment

Territory acknowledgement

We acknowledge and respect the l\xc9\x99k\xcc\x93\xca\xb7\xc9\x99\xc5\x8b\xc9\x99n peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W\xcc\xb1S\xc3\x81NE\xc4\x86 peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of

Read our full equity statement here:

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact:

University of Victoria