Job Description

Summary:
We are looking to fill the position of Hotel Concierge at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences.
:
Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.
We are looking to fill the position of Hotel Concierge at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more!
You Will:

• Ensure a safe, comfortable and friendly atmosphere for both guests and staff
• Ensure a comfortable and friendly atmosphere for both guests and staff
• Seek out and act upon opportunities to assist guests
• Complete hotel reservations, maintaining hotel booking and cancellation policies
• Complete guest check-in & check-out processes
• Respond to guest communication and transfer calls
• Assist guests in a polite and timely manner regarding all hotel and resort services
• Review daily Front Office operations including guest accounts and hotel financials
• Perform the day end process for the hotel and set up the following day
• Identify and communicate opportunities to create exceptional guest experiences
• Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• Know and follow all safe work procedures included in the Safety Management Program
• Know and comply with all expectations of the Injury Management/Return-to-Work Programs
• Perform other tasks and duties that are applicable

You Have:

• Excellent communication and interpersonal skills
• Strong computer skills
• Previous experience in a similar role preferred
• Flexible working hours - (Weekends, Evenings, and Night Audit Shifts)

Compensation and Benefits:

• Competitive wage: $19.00/hour
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it's the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.