Job Description

Job Summary

We are seeking a dynamic and experienced Assistant Hotel Manager to support the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel management, and exceptional guest service abilities. This role involves overseeing staff, ensuring guest satisfaction, and maintaining operational excellence to uphold the hotel's reputation for quality and service. Multilingual or bilingual skills are highly desirable to effectively communicate with diverse guests and team members.

Duties

Assist in supervising daily hotel operations, including front desk, housekeeping, and food & beverage services Support guest relations by addressing inquiries, resolving complaints, and ensuring a memorable guest experience Oversee staffing schedules, training, and performance evaluations for hotel staff Manage revenue and budgetary functions, including forecasting, pricing strategies, and cost control measures Coordinate with human resources for hiring, onboarding, and employee development programs Oversee night audit procedures and ensure accurate financial reporting Maintain high standards of hospitality management by implementing policies that promote guest satisfaction and operational efficiency Handle multi-line phone systems with professional phone etiquette to assist guests and vendors Collaborate with resort management to ensure seamless service delivery across all departments

Skills

Proven supervising experience within the hospitality industry or hotel management setting Strong leadership qualities with the ability to motivate and manage diverse teams Excellent customer service skills with a focus on guest satisfaction Knowledge of revenue management strategies and budgeting processes Proficiency in hotel management software and multi-line phone systems Exceptional communication skills; multilingual or bilingual abilities preferred for effective guest interaction Familiarity with front desk operations, night audit procedures, and guest services standards Experience in human resources functions related to staffing and employee relations Deep understanding of hospitality principles, resort operations, and guest relations management
This position offers an exciting opportunity for a motivated professional to contribute to a thriving hospitality environment while developing their career in hotel management.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking
Work Location: In person