Job Description

We are looking for full- and part-time Hosts & Hostesses, Food Runners, and Banquet Staff to join our fun team of food lovers.

We are located in the Hudson Bay Lodge in Smithers - BRIXX Brewhouse and Noir Kitchen + Bar.

If you have a love of providing personalized customer service to guests to ensure that they have a memorable experience, then we are the team for you.

Role and responsibilities:

Work collaboratively with the management team to create and execute memorable experiences for guests. Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests. Continually seek information about menus, industry trends, and events across the property and community. Maintain a neat, organized, and welcoming front-of-house environment. Work with the management team to ensure that all reasonable guest requests are fulfilled. Work with the management team to maximize seating, with the goal of accommodating every request for a table. Create a positive and welcoming experience for all guests. Answer phones and schedule reservations according to our reservation policy. Organize seating, dependent on factors of weather, number of staff, reservations, events, etc. Control seating and initiate a wait list to ensure an even and steady workflow for the culinary team. Rotate seating between server sections (when applicable) to ensure even workloads for all. Periodically walk through the restaurant to determine the flow of service and collaborate with Bartenders and Servers to ensure tables are ready for the next set of guests. Listen, take feedback, respond quickly, and take initiative with a sense of urgency. Assist with team tasks/side duties as needed to ensure proper service. Ensure that levels of all needed supplies are stocked adequately. This includes to-go boxes, napkins, cutlery, glassware, etc. Transfer beverages from 'service bar' to the restaurant using service tray (for 19+ hosts only). Alert the assigned server if a guest has made a request. Report any unsatisfied guest to a manager.

The ideal candidate for all Guest Service roles is:

Experienced in providing excellent customer service, ideally in a restaurant, winery, or retail environment. Experienced in cash handling. Dedicated to providing personalized and professional service to all guests. Able to withstand extended periods of standing, and other physically demanding conditions. Able to operate in high pressure environment and remain calm and focused in urgent situations. Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time. Able to manage time efficiently. Able to pay strong attention to detail. Able to maintain a professional appearance and demeanor, aligning with dress code guidelines. Able to follow verbal and written instructions. Holds or is willing to work towards a Serving it Right certification. Holds or is willing to work towards holding a First Aid, Level 1 certification.

Want to apply?

Please email resume and cover letter to karen@noirkitchen.com.

Noir Food Services, Ltd. adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: From $17.85 per hour

Benefits:

Discounted or free food Flexible schedule On-site parking
Work Location: In person