Job Description

Requisition Number:

1253

Terms of Employment:

Casual/On-Call

Location:

Pine Hills Funeral Centre

Employment Address:

625 Birchmount Rd, Scarborough, ON M1K 1R1

Hours of Work:

Shifts are a three-hour minimum

Combination of days, afternoons, evenings and weekends on an at-need basis. Can start as early as 8:00AM and end as late as 9:00PM

Vacancy:

2

Language:

English

Hiring Range:

$22.68

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision:

A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission:

MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values:

Inclusiveness o Transparency o Innovation o Dependability o Compassion


At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Host plays a vital role in delivering compassionate, respectful, and seamless hospitality services during funeral receptions. This position supports grieving families and guests by creating a welcoming environment, managing food and beverage service, and ensuring the reception space is clean, organized, and comforting. Working closely with Funeral Directors and other team members, the Host helps uphold the dignity of the service while attending to the practical and emotional needs of attendees. The scope of the role includes preparing and maintaining the reception area, serving refreshments, assisting families with post-event needs, and performing thorough cleanup and reset procedures. The Host must demonstrate empathy, discretion, and professionalism at all times, contributing to a supportive atmosphere that honors the significance of the occasion. Flexibility, attention to detail, and a commitment to service excellence are essential to success in this role.

The successful candidate will be required to:

Family Reception and Guest Experience

Partner with Funeral Directors to provide a warm, respectful, and supportive environment for families and guests during receptions. Prepare the reception space by arranging seating to accommodate guests comfortably, setting out dishware and utensils, and playing soft background music to foster a calming atmosphere. Greet guests upon arrival, offer assistance as needed, and remain attentive to family members throughout the event to ensure their comfort. At the conclusion of the reception, assist families with packaging leftover food and offer help transporting items to their vehicles in a courteous and respectful manner.

Food and Beverage Service and Maintenance

Serve food and beverages to guests in a courteous and professional manner, ensuring compliance with food safety standards and maintaining a clean presentation. Monitor and replenish refreshments, including water, coffee, tea, and condiments, to ensure consistent availability throughout the event. Maintain cleanliness and order in the reception and servery areas by promptly clearing used dishes, replacing empty trays, and managing waste bins. Restock supplies such as napkins, utensils, and beverage containers to ensure smooth service flow.

Event Setup, Coordination, and Cleanup

Follow established procedures for opening and closing the reception space, including setting up furniture, checking equipment, and ensuring all supplies are in place. Provide ongoing support to guests and team members during the event, responding to needs and requests with professionalism and empathy. Perform thorough post-event cleaning, including disinfecting surfaces, vacuuming, mopping floors, and managing waste disposal in accordance with health and safety standards. Ensure the reception area is reset and ready for future use, maintaining a high standard of cleanliness and organization.

Other

Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Funeral Services.

Qualifications:

Possesses a valid Food Handler Certificate (If not, certification will be provided by the employer and required as a condition of employment) Previous experience working in a banquet hall, convention centre, catering company is an asset Capable of lifting and carrying items such as trays of glassware, food, coffee carafes, and other service-related materials. Demonstrates sensitivity and empathy towards individuals in bereavement, with an understanding of diverse cultural and religious customs and expectations. Strong team player with a positive attitude, strong work ethic, and a commitment to collaboration. Enjoys interacting with people and strives to create positive connections with customers.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

Transparency in Our Hiring Process:

Mount Pleasant Group's recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.