Job Description

Job description
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JOB SUMMARY: The responsibility of a Hostess/Host is to greet guests when they arrive, seat them at a table and thank them when they are leaving all in a friendly manner.


ACCOUNTABILITIES: The Hostess/Host must ensure that the guests feel welcome and comfortable; they must ensure all menus and hostess stand are clean, reservations are noted and seating plan is organized.


QUALIFICATION STANDARDS


EDUCATION & EXPERIENCE:


• Previous experience as a hostess in a similar environment


TOOLS & EQUIPMENT:


• Computer system, calculator, vacuum, broom and dust pan, credit card reference checking system


PHYSICAL REQUIREMENTS:


• Long hours sometimes required.


• Standing for long periods of time.


• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.


MENTAL REQUIREMENTS:


• Must be able to convey information and ideas clearly.


• Must maintain composure and objectivity under pressure.


• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.


• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.


• Must be able to work with and understand financial information and data, and basic arithmetic functions.


OTHER ABILITIES, SKILLS, KNOWLEDGE:


• Exceptional customer service skills


• Knowledge of sanitation policies required.


DUTIES & FUNCTIONS


ESSENTIAL:


• Highly skilled in greeting guests, escorting to tables, seating, and providing them with menu and daily specials.


• Demonstrate ability to anticipate and address guests' service needs and thank guests with genuine pleasure.


• Substantial knowledge of the menus in bar, restaurant and room service.


• In-depth knowledge of answering telephones in a suitable manner.


• Hands- on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons.


• Inspecting dinging room serving stations for tidiness and sanitation.


• Able to ensure that special requests are lodged and passed to restaurants staff.


• Able to adjust complaints of patrons and guests.


• Thorough understanding to make sure that all menu folders and inserts are spotless and current.


• Comprehensive knowledge to make sure that all guests' supplies are filled.


• Knowledge to maintain inventory of menus and inserts.


• Proven ability to obtain reservations as required ensuring correctness.


• Able to speak with others using clear and professional language.


• Computer: MS Word and MS Excel


MARGINAL:


• Keep dining area / workstations and IRD workstations clean at all times.


• Help clear tables when guests have completed their meals as well as after leaving their tables.


• Clear all trays from guestroom floors and service areas when possible.


• Other duties as required.



Job Type: Seasonal



Contract length: 4-6 months



Pay: $15.30 per hour



Additional pay:




• Tips





Flexible language requirement:




• French not required





Schedule:




• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed





Work Location: In person