Job Description

Job Overview

Hospitality staff are vital team members of the Rose Garden Hospice Association (RGHA) multidisciplinary family providing end-of-life palliative care, service, and quality of life for our guests in a safe, dignified, inclusive home-like environment in a 10 bed facility. This is a combined position that provides dietary, housekeeping and personal laundry services. You will be working with one other Hospitality staff person.

We are seeking a dedicated and enthusiastic Hospitality Worker to join our team. In this role, you will be the face of our establishment, ensuring that guests receive exceptional service and support throughout their experience. You will play a vital role in creating a welcoming atmosphere, assisting with various tasks related to guest services, food service, and overall hospitality.

Duties

Provide outstanding customer service to guests, addressing their needs and inquiries promptly and courteously. Dietary, housekeeping, laundry Provide dietary services that fall within the RGH facility policies and procedures. Work with volunteers to make nutritional meals according to a menu plan. Organize the kitchen in a way that provides safe delivery of meals while practicing safe food handling skills. Clean the environment of RGH by using techniques of moping, dusting, cleaning and disinfecting, when necessary, in accordance with OH&S, and infection control policies/procedure. Handle guest complaints or concerns with professionalism and empathy, striving for resolution. Performing total room cleans.

Qualifications

Previous experience in hospitality or customer service is preferred but not required. Strong communication skills with the ability to engage effectively with guests and team members. Certificate from a recognized Food Safe Handling course or program. Experience in providing dietary and housekeeping services. Strong skills and knowledge of cooking and cleaning. Strong communication skills, both verbal and written in English. Respectful, hard working, and compassionate above all else. Dependable and reliable with a good attendance record. Knowledge and prior use of infection control information and policies preferred. Maintains WHMIS, OH&S, TLR, Food Safe certifications. Demonstrates appropriate professional behaviours such as: honesty, integrity, humility, commitment, compassion, respect, altruism, respect for diversity, and maintenance of confidentiality and relationships in all aspects of work practice. Must be able to walk, climb stairs and ladder. A positive attitude and willingness to help others are essential traits for success in this role. Flexibility to work various shifts, including weekends and holidays as needed.
Join us in delivering exceptional experiences to our guests while developing your skills in the vibrant hospitality industry!

Job Types: Part-time, Casual

Pay: $20.24-$22.78 per hour

Benefits:

On-site parking
Experience:

Kitchen: 3 years (preferred)
Work Location: In person