Job Description

Hospitality Manager

At Dark Horse Estate Winery, we're in the business of trailblazing. We established the first estate winery on the shores of Lake Huron in Huron County, a brand-new wine region. Continually evolving, we're the dark horse in this race and we are looking for someone passionate about delighting our guests from around the world with an elevated winery experience at every touchpoint.

We are seeking a dynamic and experienced Hospitality Manager to lead the day-to-day operations of our restaurant and retail space. This is a full-time, multifaceted management role that blends exceptional guest service, staff leadership, and operational excellence. Reporting to senior leadership, the Hospitality Manager will be responsible for delivering a world-class guest experience. A passion for hospitality, strong business acumen, and wine knowledge are essential to thrive in this role.

Location:

Grand Bend, Ontario

Schedule:

Full-Time | Wednesday - Sunday

Salary:

$60,000 - $80,000/year (based on experience)

Benefits:

RRSP Matching | Health & Dental Benefits | Wine Perks

Key Responsibilities:

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Guest Experience:

Ensure a warm, welcoming, and memorable experience for all guests Handle guest feedback and resolve issues with professionalism and urgency Lead by example in delivering outstanding customer service

Staff Management:

Recruit, train, and manage front-of-house team members Create staff schedules and ensure optimal coverage Motivate, coach, and evaluate team performance

Operational Management:

Oversee daily operations of the restaurant and retail store Ensure quality control in service, cleanliness, and presentation Maintain compliance with health and safety standards

Financial Oversight:

Managing budgets, forecasting revenue, and ensuring profitability.

Sales & Marketing:

Implement strategies to increase foot traffic and retail conversions Collaborate on events, promotions, and seasonal campaigns Support wine club memberships and upselling opportunities

Vendor & Relationship Management:

Build strong relationships with suppliers and partners Oversee inventory control and procurement processes

Strategic Planning:

Contribute to long-term business growth through planning and innovation Collaborate with leadership to refine and execute business strategies

Qualifications:

Minimum 5 years of management experience in hospitality (winery, restaurant, hotel, or retail environment) Strong leadership, team-building, and interpersonal skills WSET Level 1 or equivalent wine knowledge required Proven track record of delivering excellent guest experiences Strong organizational and multitasking abilities Proficiency in POS systems and scheduling tools Serving experience and Smart Serve certification required Experience with budgeting, forecasting, and financial reporting
Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care RRSP match
Language:

English (preferred)
Work Location: In person

Application deadline: 2025-07-30
Expected start date: 2025-08-03