Job Description

:Hospitality ManagerThe Hospitality Manager will provide day-to-day leadership and direction to Hospitality team and assist in routine to complex matters. The Hospitality Manager is responsible for creating an exceptional client experience and serves as a role model in creating an environment that delivers exceptional service, quality and meets the needs of internal and external clients.Responsibilities:

• Oversee inventory management, ensuring the kitchen, conference center and coffee rooms are well stocked
• Ensure exceptional client service for all events, including coordinating meeting requirements, prompt delivery of food, beverage and catering needs, coordinating staff schedules with events and familiarity with boardroom technology
• Track sales and manage daily reports
• Review receipts, cash records and cash log sheets to assure accuracy
• Ensure tidiness and regular maintenance and sanitation of equipment in the kitchen, lounge and coffee rooms
• Train and monitor team's utilization of operational procedures for POS systems and registers to efficiently process orders
• Work with Event Specialists to ensure exceptional service for all on site Client Service Events
• Maintain food safety certification
• May also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail
• Admin Tasks: Printing reports, completing chef service slips, completing trackers, and some billing.
• Event and Meeting Planning: Coordinating with the team and clients, providing quotes, and offering catering solutions for meetings and events.
• Other duties as assigned by manager
• Hiring, On-boarding, Off-Boarding and Training: Participating in the recruitment process and training new team members
• Arranging Coverage: Ensuring appropriate coverage when needed
• Overseeing Reception and Floor Coordinators: Providing leadership and oversight to these positions
• Performance Reviews: Conducting performance assessments for team members
• Troubleshooting: Addressing incidents across all three hospitality areas (Catering, Reception, and Floor Coordination

Qualifications:

• High School Diploma or GED
• Minimum of 4 years' experience in a food services, catering role, hospitality or event planning role, supervisory experience preferred
• Food Safe Certification
• Certification required to serve alcohol (eg. Smart Serve in Ontario)

Skills:

• Applied knowledge of accepted food service industry standards with regard to food sanitation, food handling and preparation, food and beverage set-up and service
• Must be able to work flexible hours - including evening and weekends
• Ability to work in a fast-paced, high-pressure environment; with strong attention to detail and the ability to work under pressure
• Strong verbal and written communication skills, with the ability to exercise discretion and good judgement
• Possess excellent co-ordination, organizational, interpersonal and problem-solving skills
• Excellent multi-tasking skills and adaptable to change
• Service oriented
• Ability to work as a team or independently
• Strong computer skills with Microsoft Applications
• Ability to regularly lift and push objects up to 30 lbs.

About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Ricoh