Job Description

Hospital ManagerCornwall Veterinary ClinicJoin our team in beautiful Cornwall, Prince Edward Island!! Lead with passion and drive in a role that combines exceptional leadership with outstanding business growth focus.About us: Cornwall Veterinary Clinic is a full-service veterinary hospital located in the heart of Cornwall, PEI. We take pride in our dedicated and skilled team, which includes three full time compassionate DVM's and ten plus team members. We are committed to providing exceptional veterinary care in a welcoming, supportive and collaborative environment.The Opportunity: We are seeking a Hospital Manager to oversee all administrative functions of hospital. This full-time, permanent role, working 40 hours per week, is ideal for someone with strong leadership, interpersonal, and technical skills, who is focused on business growth.What You'll Do:

• Actively manage team performance by setting clear goals and fostering a high-performing team to ensure exceptional service.
• Provide coaching and development to team members, ensuring they have the necessary skills to excel in their roles.
• Resolve client issues and escalations quickly and oversee client follow-up communications and procedures.
• Partner with the Managing DVM to address staffing needs, including hiring, training, reviewing, and performance management of team members.
• Take ownership of hospital operations such as creating and maintaining hospital policy compliance, monitoring computer systems to resolve issues, and managing vendor relationships.
• Facilitate employee onboarding, training, and development, and annual performance reviews.
• Manage conflict in a timely manner and maintain a positive employee experience and team culture.
• Ensure payroll is completed and submitted for all hospital staff.
• Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
• Drive client visits through strategic communication and local marketing efforts.
• Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
• Perform other duties essential to the performance of the hospital as assigned.

What You Bring:

• Proven experience leading teams and managing day-to-day operations.
• Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks, and remaining resilient during times of uncertainty.
• Comprehensive understanding of operational strategy and adept at aligning team goals with organizational objectives.
• Strong interpersonal and communication skills.
• Excellent organization and time management abilities.
• A love for animals and a love for people who love them.

It's a Bonus If You Have:

• Experience in the veterinary, dental, healthcare, or hospitality management industries.
• Skills in payroll, budgeting, and annual goal setting.
• Familiarity with MS Suite, Ceridian Dayforce, and PIMS software.

Compensation:

• Compensation is competitive and based on your level of experience.

Join Us: If you have a passion for leadership and business growth, and you are ready to take on a vital role in a supportive and well-established practice, we want to hear from you! Apply today and be a part of our mission to provide exceptional veterinary care on Prince Edward Island.Visit our website to learn more about us: or connect with Jen by email at jennifer.maceachern@nva.comAt NVA Canada diversity and inclusion are an important part of our everyday reality.We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.

NVA