Job Description

Assistant Hospital Manager
Animal Care Hospital of Quesnel

Job Summary
The Assistant Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing cost while creating a hospital culture based on high quality patient care and operations of the hospital and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.
Job Duties and Responsibilities
Leadership and Planning
xc2xb7 Collaborates in a leadership role with the Hospital Manager and Managing Veterinarian as the "owner" of the hospital's success.
xc2xb7 Acts as a champion for change and identifies, documents, shares, and promotes best practices.
xc2xb7 Participates in the weekly, monthly and annual planning and budget maintenance process.
xc2xb7 Helps to establish goals for the hospital and staff.
xc2xb7 Support with the creation of the hospital schedule and manages labor costs to budget.
xc2xb7 Provides authentic feedback on performance in a timely manner and follows up with progress.
xc2xb7 Plans and leads employee meetings.
Operations
xc2xb7 Support with the development and implementation of hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
xc2xb7 Monitors computer systems and work with HelpDesk to resolve technical system/equipment issues.
xc2xb7 Support managing vendor relationships
People Management
xc2xb7 Partners with the Hospital Manager and Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
xc2xb7 Build a strong team by attracting and developing talent
xc2xb7 Implement performance-based incentives and rewards and recognition programs.
xc2xb7 Manages staff, including grooming and boarding staff if applicable.
xc2xb7 Completes employee orientation, training and performance appraisals.
xc2xb7 Coaches and mentors employees identify continuous learning and skill building needs.
xc2xb7 Mediates conflict in a timely manner and maintains employee morale.
Client Service
xc2xb7 Demonstrates and reinforces the highest level of client service.
xc2xb7 Resolves client issues and escalations and oversee client follow up communications.
xc2xb7 Performs quality checks and reviews of client files.
xc2xb7 Drives client visits through strategic communication and local marketing efforts (i.e. Community).
At NVA Canada diversity and inclusion are an important part of our everyday reality.
We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.