Job Description

Halifax, NS
Hospitality and Food Service
Experienced
Seasonal
$21 / hour



We are seeking a highly organized, proactive, and energetic leader to oversee the daily operations of our Hop on Hop off service. This role requires exceptional leadership skills and the ability to manage a fast-paced environment where staff, guests, and vehicles are constantly on the move. The Operations Supervisor will ensure that schedules are adhered to, service standards are met, and both employees and guests are supported throughout the day. This is a seasonal position based on the cruise ship schedule, with peak demand in the fall months.

Key Responsibilities:

Operational Oversight: Manage daily Hop on Hop off operations, ensuring vehicles, staff, and guests move smoothly and according to the established schedule. Staff Leadership: Provide clear direction and leadership to drivers, guides, and support staff; step in to resolve challenges as they arise. Guest Experience Management: Ensure guests receive excellent service, provide assistance, information, and conflict resolution as needed. Schedule Adherence: Monitor vehicle rotations and staff assignments, making real-time adjustments to keep operations running on time. Communication: Maintain consistent and professional communication with staff, management, and guests throughout the day. Problem-Solving: Respond quickly and effectively to unexpected issues, such as delays, vehicle changes, or guest concerns. Safety & Compliance: Ensure all operations follow company policies, safety regulations, and service standards. Reporting: Provide end-of-day operational updates to management, noting successes and challenges.

Key Requirements:

Strong leadership skills with the ability to motivate and manage a team in a dynamic environment. Excellent organizational and multitasking abilities; able to coordinate multiple moving parts simultaneously. Calm and solution-oriented under pressure. Strong communication and interpersonal skills; able to interact confidently with staff and guests. Tech-savvy, with the ability to use scheduling and communication tools. Flexible availability, including weekends, holidays, early mornings, and evenings, based on cruise schedules (especially during peak fall season).

A little bit about us


Ambassatours Gray Line Ltd.


For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.



As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.



Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.



Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.


Ambassatours Gray Line is proudly Rainbow Registered: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca


Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.

Our Purpose

To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.

Our Core Values

We Do the Right Thing - Always

Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.

We Step Up and Own It

We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.

We Communicate Clearly and Honestly

We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.

We Work as a Team

We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.

We Find a Better Way

We actively seek continuous improvement by challenging the status quo with open minds, focus, and creativity.

We Exceed Expectations

We pursue excellence with pride, commitment, and reliability. We consistently deliver high quality work, both internally and externally.


Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.



Are you interested?


Work With Us


This is a rewarding opportunity to play a key role in the success of one of Halifax's most visible tourism operations. You'll work with a motivated, supportive team and enjoy the satisfaction of seeing your leadership directly impact smooth operations and happy guests. For the right candidate, this role offers the chance to return season after season and grow within our organization.
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