Job Description

Homeowner Care Manager
Real Estate Development
Multifamily Residential
Kelowna, BC

Our client, a leading Real Estate Developer, is looking for a Homeowner Care Manager to join their growing business.

Reporting to the Executive Vice President, the Homeowner Care Manager is responsible for delivering an exceptional level of service to our homeowners while ensuring the delivery of a quality product and the completion of any repairs and maintenance required under our homeowner care and warranty program. The successful candidate plays an integral role in upholding the company\'s culture, brand and values to both internal and external stakeholders.

Homeowner Care Manager Duties & Responsibilities:

• Inspect new homes and common areas to identify deficiencies and ensure corrective actions completed prior to homeowner possession date
• Oversee homeowner orientations including walkthroughs, demonstration of home equipment and systems, education about the company\'s homeowner care program
• Establish and maintain positive working relationships with homeowners, team members, stratas, trades, suppliers, etc.
• Ensure homeowner warranty claims are dealt with in a timely manner before, during and after the warranty period
• Hands on experience with common warranty fixes
• Ensure effective scheduling of resources to manage changing service volumes
• Manage conflict using the appropriate level of tact and sensitivity to maintain positive relationships
• Support team members in performing at optimal levels
• Ensure accurate records, documentation and reporting needs are adhered to
• Additional responsibilities and duties as required

Homeowner Care Manager Qualifications:

• At least 5 years of experience working in construction, facilities or property management
• Post-secondary education or certification in an area relevant to the role is considered an asset
• Proven skills in providing excellent customer service
• Comprehensive understanding of multi-family buildings, equipment and systems, as well as standard 2-5-10 year new home warranty provisions
• Excellent organizational, time management, and relationship-building skills
• Exceptional communication skills and ability to interact positively with everyone
• Good computer skills and experience using MS Office
• Knowledge of construction safety protocols
• WHMIS and First Aid certification (or willing to obtain)

Homeowner Care Manager Renumeration:

• Competitive base pay and annual bonus program
• Generous vacation and volunteering plans
• Personal and professional development
• Dental care and extended health care
• Annual health spending account
• Paid sick-time
• RRSP matching plan
• Company teambuilding events

Interested?
Apply below

Only applicants with the legal right to work in Canada can be considered for this opportunity.

We thank all those who express interest in this opportunity however only those short-listed we be contacted.

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