Job Description

Job Summary:

The Home Installs administrator supports our Design Gallery and Home Installs department in a professional and presentable way while greeting and engaging customers with a welcoming and friendly rapport. They support the team by researching products, communication with vendors and customers by phone and email, maintaining document structure and flow, and helping keep the area, products, and samples clean and maintained.

Responsibilities:

Actively seek out and offer a friendly greeting throughout the Design Gallery.

Represent the Design Gallery and Home Hardware in a presentable and professional way.

Assist retail and Home Installs customers with questions on product information, product resources, and where they can speak with a sales associate or design consultant.

Contribute to a clean showroom by helping to maintain displays, products and samples.

Support the successful coordination between the Design Gallery showroom and Home Installs through maintaining documentation processes and filing procedures.

Perform housekeeping duties throughout the showroom and general area.

Support the transition of products to/from the showroom through creating item numbers, updating paperwork and tagging product.

Identify and support the need to update and flush stock and merchandise within the showroom.

Support our sales associates in product sale and lifecycle through documentation and warranty assistance.

Support Home Installs projects through invoicing product for jobs and coordinating deliveries.

Coordinator delivery and contract schedule for furniture and appliances.

Review and enter claims for damaged product and document and ensure appropriate credits are received.

Be accessible to colleagues for questions and guidance where necessary.

Work on additional duties and assignments as assigned by management or general manager.

Track orders, set up trades, etc.

Order all material as per signed proposal and quantities list on Home Installs.

Expectations:

Create a memorable and informative experience for the customer.

Treat all employees and customers with respect.

Adhere to quality customer service set forth by ownership.

Support and contribute to an environment that encourages high employee productivity and morale.

Set a good example by always following company policies and procedures.

Work in safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards or unsafe behaviour to management to have the situation corrected.

Attend store meetings, training sessions, etc. as required.

Maintain safety training certifications annually or as advised.

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

Dental care Discounted or free food Extended health care On-site parking Paid time off Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person