Job Description

Title Salesforce Contact Center Architecture & Delivery
Location: Toronto, Ontario
Duration: 6 Months
Introduction
This role involves defining, architecting, and delivering business solutions for contact center business cases using the Salesforce platform. The successful candidate will collaborate with development, business, release management, and operations teams to implement effective solutions.
Required Skills & Qualifications

• Ability to define, architect, and deliver business solutions for contact center business cases.
• Experience collaborating with development, business, release management, and operations teams.
• Proficiency in finalizing functional and non-functional requirements.
• Experience managing integration of Salesforce with MuleSoft, DocuSign, Java/JEE, content management, and other applications.
• Ability to define and track SLA project progress, lead technical teams, and provide technical support.
• Experience creating design documents, developing business functionality, and providing support for end-to-end testing.

Preferred Skills & Qualifications

• Experience with Financial Service Community Cloud and Service Cloud.
• Strong team player with excellent communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Day-to-Day Responsibilities

• Define, architect, and deliver business solutions for contact center business cases.
• Collaborate with development, business, release management, and operations teams to implement Salesforce platform-based solutions.
• Manage integration of Salesforce with various applications and technologies.
• Lead technical teams and provide technical support.
• Create design documents and support end-to-end testing.

Company Benefits & Culture

• Inclusive and diverse work environment.
• Opportunities for professional growth and development.
• Supportive team culture with a focus on collaboration.

For immediate consideration please click APPLY to begin the screening process with Alex.

Skills Required